Ed<br /><br />We are sorry that this bike isn’t meeting your expectations. It is uncommon for parts to move after the unit has been properly assembled. Please contact us by visiting my.iFIT.com so we can get your unit working as it is designed to.<br /><br />Thanks! – ProForm – Powered by iFIT

MNashleyWe are very sorry for the experience you have had with this bike and not receiving the help you are needing. This unit is designed to last much longer than one year. We would love to get your unit up and running as it is designed to. You can contact us by sending a direct message on social media, calling us at (833) 680-4348, or by visiting my.iFIT.com. We look forward to making this right for you.Thanks! - ProForm - Powered by iFIT

Nick<br /><br />Thanks for your feedback! We are glad to hear that you are loving your Sport CX Bike and that you feel it is great quality. We enjoy hearing from our customers and care about your satisfaction.<br /><br />We consider a three star rating to be unsatisfactory. Feel free to contact us if you ever have questions or concerns about your bike. You can find us by calling (833) 680-4348 or by visiting my.iFIT.com.<br /><br />Thanks! - ProForm - Powered by iFIT

Steven<br /><br />Thanks for your feedback regarding the battery powered console on our Sport CX Bike. We’re sorry to hear that the display on your machine isn’t working as it should. We’ll be happy to look into this and get things working as they are designed to. <br /><br />Please feel free to contact us by calling (833) 680-4348 or you can visit my.iFIT.com. We look forward to hearing from you.<br /><br />Thanks! - ProForm - Powered by iFIT

Doc<br /><br />We are sorry to hear that the display on your machine won’t turn off. Are you connecting a smart device to the console? If so, be sure to fully disconnect your device from the unit when not in use. The console should automatically turn off if no buttons are pressed, if the pedals are not moved, and if a smart device is not connected.<br /><br />Regardless, we’ll be happy to look into this and assist further. Please reach out to us by calling (833) 680-4348, visiting my.iFIT.com, or by sending a direct message to us on social media.<br /><br />Thanks! - ProForm - Powered by iFIT

Hi<br /><br />We are very sorry that you are experiencing problem with the control panel on your bike and that you haven’t received the help you are needing. We want to make this right for you and get your machine working as it is designed to. Please contact us at my.iFIT.com, by calling (833) 680-4348, or by sending us a direct message on social media so we can assist you.<br /><br />Thanks! - ProForm - Powered by iFIT

Liz20<br /><br />We are very sorry that you haven’t been able to adjust the resistance on your bike. The resistance on this machine is designed to be adjusted by pressing the plus and minus buttons. If this isn’t working correctly for you, please contact us by calling (833) 680-4348 or visit us online at my.iFIT.com so we can get things working as they are designed to. We look forward to hearing from you.<br /><br />Thanks! - ProForm - Powered by iFIT

Rob<br /><br />We are sorry that our Sport CX Bike hasn’t met your expectations. We care about you and are happy to assist further if you need any help. You can contact us by calling (833) 680-4348 or by visiting us online at my.iFIT.com.<br /><br />Thanks! - ProForm - Powered by iFIT