Graype, We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your S90CD TV. You can check this by going to: Home > Menu > Settings > Support > Software Update. You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care I hope these tips help you enjoy your new product. You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Tv98, I'm sorry to hear you're not fully satisfied with Samsung's S90CD OLED. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. We hope to hear form you soon. ~ Samsung Specialist

Hi becky, We appreciate you sharing your experience with your S90CD TV. To assist you in learning the various features, functions, and settings of your TV and remote, you can download your TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the S90CD under OLED TVs. The e-Manual and Remote Guide are also embedded into the TV itself under Menu > Settings > Support. To ensure you have the latest connectivity enhancements, please be sure your TV is running the latest firmware update. You can check this by going to: Home > Menu > Settings > Support > Software Update. If you're still experiencing connectivity issues, please give us the opportunity to gather additional information from you to further assist. You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist

Ron Y, We appreciate your review of Samsung's S90CD OLED. Please give us the opportunity to further investigate your feedback regarding the stand, as well as provide you with troubleshooting to set up your remote. You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. We're looking forward to hearing from you. ~ Samsung Specialist