Hi Ashley! We want to help you get back to enjoying your favorite shows. To fix this, we suggest you check your router's Wi-Fi signal by moving closer to your TV to improve the signal. You can also try restarting your TV, updating your TV's firmware, and resetting the network settings through the TV's settings. Additionally, check for any interference between the router and the TV. If these steps don't work, please send us a private message on social media (@LGUSSupport) with your contact details, model, and serial number. We're always here to help! ^Anthony