We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from your Febreze PLUG. We'd like to learn more about your experience to help, as well as share this with our Quality Team. When you have a minute, please get in touch with us at (800) 308-3279.

Thanks for bringing this to our attention, Kelly. We have many quality checks in place to make sure every product reaches you in perfect condition. Please contact us so we can help you further. You can reach us by phone at 1-800-308-3279. -The Febreze Team

We aim to impress you with the Febreze PLUG Scent Booster, so we're surprised and sorry to learn of your disappointment. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. We'd like to learn more about your experience and help you best. Please give us a call at (800) 308-3279.