We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 308-3279.

We recommend adjusting the warmer to the desired setting (off, low, med, high) using the slider on the back, Acesyn. We do also offer a variety of scent options. Your satisfaction means everything to us, so we'd love to help with this. Please give us a call at (800) 308-3279.