Thank you, Amy, for sharing that you weren't a fan of the Febreze PLUG Scent Booster. We're sorry to learn you weren't satisfied by our newest Febreze scent-releasing product. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'd like to share your experience with our team. Call us with more details any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 308-3279.

We&#39;re sorry to hear that your Febreze PLUG stopped working after you refilled it, Claire, and we appreciate you letting us know. Febreze products go through extensive testing and quality checks to make sure they reach you in perfect condition, and work as directed, so this isn&#39;t the experience we want or expect you to have, and we&#39;re grateful for your feedback.<br /><br />Your satisfaction is important to us, and we&#39;d like to learn more about this to be able to assist you further from here. Please give us a call at (800) 308-3279, any time from 9:00AM-6:00PM EST Monday-Friday, so we can help.

We&#39;re sorry to hear you didn&#39;t get any refills with your order. We do offer starter kits with and without the refills. If you&#39;d like help with your order, please reach out to Walmart at 1-800-925-6278. .