We aim to impress you with the Febreze PLUG Scent Booster, so we're surprised and sorry to learn of your disappointment. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. We'd like to learn more about your experience and help you best. Please give us a call at (800) 308-3279.

Hi there, Abigail. We appreciate your feedback and would like to share that there will not be a visible mist or poof when you hit the boost button. Instead, the light ring will turn on to indicate that it is working. We hope this is helpful, but please feel free to give us a call at (800) 308-3279 for more assistance.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. We'd like to learn more so we can help, as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 308-3279.