We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get a wonderful lingering scent. If you haven't already, we recommend turning up the scent dial. We'd like to help, as well as share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 308-3279.

Hey there! For Febreze PLUG, the scent lasts as long as stated on the package when set to the low setting. If you use the high setting or press the "Boost" button, the scent will not last as long. Also, placing the device in a highly ventilated area or a large room can cause the scent to fade faster. We would love to hear more about your experience and assist you further, so please call us at (800) 308 3279.

Hello Carl, thank you for sharing your experience with the Febreze PLUG Scent Booster Continuous Scent Device Oil Diffuser. We are truly sorry to hear that you are not experiencing any scent from the product. Our Febreze PLUG is designed to provide continuous fragrance and allows for adjustable scent levels with three intensity settings, and a boost button for an extra burst of freshness in any room. To ensure it is working correctly, please confirm the device is plugged in and turned on, look for two blue light blinks at the top, and try sliding the switch to the highest setting for about 20 minutes, checking if the sides feel warm. If a refill is inserted, pressing the Boost button should also show a blue light around the base and stronger fragrance within 10 minutes. We would love to troubleshoot this with you and help you enjoy the full scent experience our Febreze PLUG offers. Please give us a call at 800-308-3279 so we can assist you further.