We always want you to breathe happy with Febreze, Jill, so we're sorry to learn of your disappointment with our new PLUG Scent Booster. We would expect you to be able to smell the PLUG even when the Boost mode is not activated, and our products go through many quality checks to ensure perfect function. We'd like to learn more and do our best to make things right. Please give us a call at (800) 308-3279.

We're sorry to hear you didn't have the experience you expected, Diane. We hope it helps to know, the contents are written on the package. We'd like to help, so when you have a little time, please get in touch with us at (800) 308-3279.

Thanks for reaching out, Joanne. This is a product listing for the Febreze PLUG Scent Booster device only, and everything that would be included would be listed on the packaging. It may be helpful to know that we do offer Starter Kits that would also include a refill. Please give us a call at (800) 308-3279 if there's anything more we can assist you with.

Thanks for sharing your feedback with us, Tee, and we&#39;re sorry to learn of your disappointment with our new PLUG Scent Booster. This is something we wouldn’t expect to hear and we’re more than happy to help you with this. <br />We check the quality of our products many times during the manufacturing process, and how much scent you notice depends on several factors including:<br /><br />-the size of the room<br />-the amount of ventilation<br />-increases in air flow (open windows and doors, running air conditioning units or heaters)<br />-how strong your sense of smell is<br /><br />We&#39;d like to help more, and encourage you to give us a call at (800) 308-3279.

We&#39;re sorry to hear that you&#39;re feeling disappointed, Sue, as our Febreze PLUG Scent Booster has gone through many quality checks to ensure that you can enjoy the best possible results. We&#39;d be happy to learn more and see how we can best assist, so please give us a call at (800) 308-3279 when you can.