We're very sorry to hear this. Our products go through many quality checks to ensure perfect condition and function, so this isn't the experience we would expect you to have with our new Scent Booster. Rest assured that we're here to help, and we have some information to share. While you may have done so already, remove the base of the device and insert a Febreze Plug refill into the top until you hear a click. Re-attach the base to the device by lining up the edges and lightly pushing together. Plug in the device. A light will blink twice on the top of the device to indicate that it is ready to use. Lastly, adjust the warmer to the desired setting (off, low, med, high) using the slider on the back. While we hope this is helpful, we'd like to learn more and do our best to make things right. Please give us a call at (800) 742-9220.

We're very sorry to hear this about the scent from your last purchase, Kymber. We know that scent strength preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. In the meantime, please feel free to give us a call Monday through Friday, between the hours of 9:00am to 6:00pm EST, at 1-800-308-3279 for additional assistance. -The Febreze Team

We're sorry to hear that this has been your experience, Dominique, as we have many quality checks in place to ensure that you can enjoy the best possible results with our Febreze PLUG Scent Booster. As well, a lot of thought goes into creating features that we think you'll enjoy, though we certainly understand that preferences can vary. We'd be happy to look into this further for you and see how we can best help. When you're able, please give us a call at (800) 308-3279.

Thanks for taking the time to share your feedback with us! If you have anything else you'd like to see Febreze come out with, please don't hesitate to get in touch with us at (800) 308-3279.