The effectiveness of the Febreze PLUG Scent Booster Oil Diffuser can vary based on room size and ventilation, as larger or more open spaces may require more scent to fill the area. The Febreze Plug has a fragrance level adjuster on the back. Slide it to 'High' for a stronger scent. We would love to hear more about your experience and offer you further assistance, so please call us at (800) 3083279.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from the PLUG Booster. If you haven't already, we recommend turning up the scent dial. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 308-3279.

We're very sorry to hear this. Our products go through many quality checks to ensure perfect condition and function, so this isn't the experience we would expect you to have with our new Scent Booster. Rest assured that we're here to help, and we have some information to share. While you may have done so already, remove the base of the device and insert a Febreze Plug refill into the top until you hear a click. Re-attach the base to the device by lining up the edges and lightly pushing together. Plug in the device. A light will blink twice on the top of the device to indicate that it is ready to use. Lastly, adjust the warmer to the desired setting (off, low, med, high) using the slider on the back. While we hope this is helpful, we'd like to learn more and do our best to make things right. Please give us a call at (800) 742-9220.

We're sorry to hear that you're feeling disappointed, Sue, as our Febreze PLUG Scent Booster has gone through many quality checks to ensure that you can enjoy the best possible results. We'd be happy to learn more and see how we can best assist, so please give us a call at (800) 308-3279 when you can.