We genuinely appreciate you taking the time to share your insights on our Pantene Pro-V Coconut Milk and Shea Butter Conditioner. At Pantene, our commitment is to develop products that connect with our consumers and make a positive impact. As such, we are disappointed to hear that this product did not live up to your expectations. We truly value your feedback and are eager to understand your experience better. Please know that we will pass your comments on to our Quality Assurance Team and the entire Pantene family. We would be delighted to hear from you to ensure you’re using the best product for your hair needs. Feel free to reach out to us at (800) 945-7768 or send us an email through the Contact Us page on our website. Your satisfaction is important to us, and we look forward to assisting you further!