Than you for getting in touch about our Pantene Pro-V Nourishing Coconut Milk and Shea Butter Conditioner. It disappoints us to hear that the product seemed to heavy for your hair. This is not the experience we want you to have and we appreciate your bringing it to our attention. Please be assured that we are sharing this report with the rest of our team. For better results you may want to try a product that's quite not as rich as what you're currently using. We'd like to assist you further so please give us a call at (800) 945-7768 or email us through our Contact Us Page.

Thank you for reaching out about our Pantene Pro-V Nourishing Conditioner with Coconut Milk and Shea Butter. We're sorry to hear that the product's consistency seemed to be different and that you weren't getting the same results you were used to. We understand how frustrating this may have been and we do appreciate you for bringing this to our attention. You can be sure that this will be addressed with our Quality Assurance team. Firstly, we'd like to assure you that there has not been any formula changes to this product. Products consistency can change, becoming thicker or thinner than usual, when exposed to extreme temperatures – heat or cold. The product should return to its regular consistency when it returns to a normal room temperature. We'd be happy to hear more about your experience so we can better assist you. When you have the time, please give us a call at (800) 945-7768 or email us through our Contact Us Page.

Thank you for reaching out about our Pantene Pro-V Nourishing Conditioner with Coconut Milk and Shea Butter. We're sorry if you experienced your hair drying out. That's definitely not the kind of experience we want for any of our consumers and we understand that this may have been frustrating. We'll be sure to address this with the rest of our Pantene team. Usually hair being dry is just a sign that it hasn't been conditioned well enough. It's a chance that what you used just wasn't the proper product for your hair type. You may want to try a conditioner with a richer formula, or consider using a leave-in conditioner so you can have long lasting moisturization. We would be more than happy to assist you further. When you have the time, please give us a call at (800) 945-7768 or email us through our Contact Us Page.