Customer reviews for SAMSUNG 50" Class DU6900 Series UHD 4K Smart TV

Customer reviews for SAMSUNG 50" Class DU6900 Series UHD 4K Smart TV for

SAMSUNG 50" Class DU6900 Series UHD 4K Smart TV

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4.4 out of 5 stars

stars2,179 ratings2,177 reviews

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Nov 29, 2024

Millie

1 out of 5 stars review

Tv is disappointing. Won’t recommend!

[This review was collected as part of a promotion.] Features suck! Very disappointing. Unable to get closed captions! No audio on remote!

Review from Samsung US

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reply from Samsung Brand Ambassador

Millie, We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please know that most Streaming Apps have their own Settings for Closed Captioning. Go into each app and locate the settings icon to enable Closed Captioning. To access all other Closed Captioning Settings, go to Settings > All Settings> General > Accessibility > Caption Settings. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Pro

Dec 16, 2024

Diber1967

5 out of 5 stars review

Picture and sound in excellent quality .

[This review was collected as part of a promotion.] Size is perfect for a bedroom. Sound is excellent.

Review from Samsung US

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Mar 18, 2025

Ivaylo

5 out of 5 stars review

Great TV great price

[This review was collected as part of a promotion.] Amazing picture for the price deff would recommend

Review from Samsung US

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Nov 18, 2024

Daddyo

5 out of 5 stars review

Looks beautiful mounted on wall

[This review was collected as part of a promotion.] Works great for streaming and gaming. The picture quality is gantastic

Review from Samsung US

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Mar 6, 2025

ppspends19

5 out of 5 stars review

Nice product

I brought this product a week ago. I still have a lot to learn, but I feel very comfortable trying to learn.

Review from Samsung US

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Apr 20, 2025

CameronsSamsung

5 out of 5 stars review

This product has great features

[This review was collected as part of a promotion.] Great picture & sound and I use it to stream shows.

Review from Samsung US

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Apr 20, 2025

LucyFlash

5 out of 5 stars review

Awesome TV

This TV has the best picture of any I have ever owned. I’m impressed with the user friendly navigation. We will definitely buy another.

Review from Samsung US

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Feb 5, 2025

Mom3

1 out of 5 stars review

Terrible

I bought this a month ago it’s terrible the apps constantly freeze and I have had to reset at least 4 times. Terrible

Review from Samsung US

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reply from Samsung Brand Ambassador

Mom3, I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams. Let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro

Mar 5, 2025

Clarence

5 out of 5 stars review

Nice picture

We really enjoy this TV, I finally got another one for our bedroom but this one was a smart TV and I didn't like the remote control on this one

Review from Samsung US

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Mar 5, 2025

Tvwatcher

3 out of 5 stars review

Sound Quality

Very happy with the picture quality of my new tv but the audio is very poor. My last TV was a Sony with great audio.

Review from Samsung US

Helpful?

reply from Samsung Brand Ambassador

Tvwatcher, Thank you for sharing your thoughts regarding the DU6900 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode. You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings. To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro