Customer reviews for SAMSUNG 50" Class DU6900 Series UHD 4K Smart TV

Customer reviews for SAMSUNG 50" Class DU6900 Series UHD 4K Smart TV for

SAMSUNG 50" Class DU6900 Series UHD 4K Smart TV

Back to item details

4.4 out of 5 stars

stars2,135 ratings2,133 reviews

Write a review

Member photos

+537 images

Sort by |

Showing 161-170 of 2,133 reviews

Nov 5, 2025

None

3 out of 5 stars review

OK

The display is very nice but I live alone and can still not figure out how to use the remote etc without a hassle! I could use a Samsung User's Guide for Dummies!

Review from Samsung US

Helpful?

reply from Samsung Brand Ambassador

None, We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the DU6900 TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the DU6900 TV to download the guides you would like. The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro

Dec 5, 2025

Willburr

5 out of 5 stars review

A great TV.

[This review was collected as part of a promotion.] The picture is the clearest I've ever seen. I'm 76 and watched a lot of TV. My Samsung is a joy to watch, the colors, and the clarity is heads above the rest.

Review from Samsung US

Helpful?

Jan 5, 2026

Nene

1 out of 5 stars review

Samsung

I found it extremely difficult to download. I used the QR CODE. WITXH THE SAMSUNG REMOTE . I TRIED TO UNPAIR IT WITH THE SAMSUNG REMOTE TO DOWNLOAD ON FIRESTICK. HAVING TROUBLE. NOT COMPLETELY SATISFIED WITH THE SOUND EITHER

Review from Samsung US

Helpful?

reply from Samsung Brand Ambassador

Nene, We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Pro

Nov 12, 2025

bbuycustomer

5 out of 5 stars review

This Samsung is our lifeline to home entertainment

[This review was collected as part of a promotion.] My wife and son and I love this TV. She recently discovered the translatable subtitles for different languages and thought that was really cool. All in all, this is a great smart tv.

Review from Samsung US

Helpful?

Dec 5, 2025

Sherm_100

3 out of 5 stars review

Good when it works right

Not happy at all. Nothing but problems. I can be watching a show and the screen just turns into one color that is the whole screen no show nothing just color. Would not recommend

Review from Samsung US

Helpful?

reply from Samsung Brand Ambassador

Sherm_100, We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Pro

Dec 28, 2025

Amy68sam

3 out of 5 stars review

Connect and picture

[This review was collected as part of a promotion.] This TV is the worst about staying connected to the internet and the picture continues to go out of focus when changing channels

Review from Samsung US

Helpful?

reply from Samsung Brand Ambassador

Amy68sam, We appreciate your feedback on the Samsung DU6900 TV. I'm sorry to hear you are experiencing. First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. To ensure you do not miss any Firmware Updates, I recommend enabling Auto Updates. Go to Settings> Support> Software Update> then select Auto Update. Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds. I hope these tips help resolve your concerns. If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance. ~Samsung Pro

Oct 14, 2025

GeeDawg

2 out of 5 stars review

1st year with new tv

[This review was collected as part of a promotion.] Love the big screen TV and ease of controls. I am starting to see redness in background in top left corner and working across and down the screen. Don't know what caused it to do this.

Review from Samsung US

Helpful?

reply from Samsung Brand Ambassador

GeeDawg, We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Pro

Oct 17, 2025

Majspaz

5 out of 5 stars review

Beautiful picture

All my samsung equipment is so easily connected love it.great picture simple to use gaming just need a controller. It's my new phone tablet PC all in 1

Review from Samsung US

Helpful?

Oct 14, 2025

Samsung75

5 out of 5 stars review

No serious issues

[This review was collected as part of a promotion.] I have no real issue with my television. I has blacked out a few times but otherwise I am satisfied.

Review from Samsung US

Helpful?

Oct 23, 2025

Dontbuy

1 out of 5 stars review

Worthless Buy

[This review was collected as part of a promotion.] This TV is not worth buying it has issues staying on and picking up the Internet and it a smart TV there are a lot me issues with TV

Review from Samsung US

Helpful?

reply from Samsung Brand Ambassador

Hello, We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Pro