We always want our consumers to feel like they can rely on our products for a great flossing experience, and we are sorry to hear that the floss has been breaking with our Oral-B Glide Scope Outlast Picks. We have designed our new Cleantech Floss to be as durable as our previous fiber while offering a deep and gentle cleaning around the gum line, and this is not the level of performance that we would expect. We would love a chance to gather some additional information about your recent experience and encourage you to give our team a call at (800) 566-7252 so we are better able to help you and get that information to our Quality Team.

We're sorry to hear this, Alex. Due to the extensive health, safety, quality tests these picks have undergone, this definitely isn't the result we expect. The well-being of our loyal customers is very important to us, so we recommend the two of you discontinue using these picks. Our Safety Team would like to hear more, and make sure your wife is ok. Could you please give us a call when you have a chance? You can reach us at (800) 566-7252.

Hi, we're sorry to hear you are unhappy with your purchase. We've reformulated Oral-B Glide to include a micro-textured fiber aimed at enhancing cleaning performance, previous formula was replaced with Natural Beeswax. Please be assured we are actively working to improve the floss’s strength to better meet your expectations. if you have any questions or we can help you with anything, please let us know at (800) 566-7252.

We're truly sorry to hear that our product didn't meet your expectations, Justin. We want to assure you that all our products are designed and tested for safe intended use, and this certainly isn't the experience we want you to have. Please connect with us at 1-800-566-7252 so we can learn more about your experience and help resolve this for you.

We're disappointed to hear that the floss picks are causing discomfort and fraying. We appreciate you reaching out to us to let us know your experience. We perform many quality checks to ensure the safety of our products as well as being the best quality, so we're sorry to hear that you experienced this. Our recent transition to a new micro-textured fiber was made to enhance cleaning performance. This new design is intended to slide easily between tight spaces and provide a gentle yet effective clean. However, we understand that everyone’s oral health needs are unique. If you are experiencing any discomfort, or if you find the floss getting stuck between your teeth, we recommend discontinuing use. Your oral health and comfort are our top priorities, and we take all reports of adverse effects very seriously. We'd really like to share your feedback with our safety team. Please call us at (800) 566-7252 and we'll be happy to help you with the floss picks.

We're sorry to hear this, Anna. Our floss picks go through many quality checks to ensure they reach you in perfect condition, so this isn't the experience we would expect you to have. We'd like to learn more and do our best to make things right. Please give us a call at (800) 566-7252.

We’re very disappointed that your purchase of floss is too stringy, weak, and too flexible. We do appreciate your loyalty to us at Oral-B, along with your feedback. Our products go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. Please call us at (800) 566-7252, and we'll be happy to help you with the floss.

We're sorry to hear you aren't a fan of the new cleantech Microtextured floss. Our team is always researching, and taking invaluable feedback like your to help us design our products in was that we believe everyone will love as much as we do. We'll be sure to shar your feedback with our team, and if you'd like to share more, please feel free to give us a call at (800) 566-7252.

Thank you, Stacy, for sharing your Oral-B Glide with Scope Outlast Flavor Dental Pick experience. What you’re sharing isn’t expected, but we have become aware this is an issue for some consumers. Our Team is working to adjust how we make our Picks, so each one is stronger, and holds up better. We’re continually evaluating how we can improve our products, and feedback from consumers like you is important and valued. Please tell us more, and get help with your next purchase, by calling us at 1 (800) 566-7252. We’re available Mondays through Fridays, from 9 AM to 6 PM, EST.