We know how frustrating it is then floss frays, and are sorry this has been your experience. Please know, we have many quality checks in place to ensure our products reach you in top condition. So we can learn more and offer more help, please call us at (800) 566-7252.

Thank you for sharing this, Seth, and we're sorry to hear about your recent experience with our Oral-B Glide Scope Outlast Floss Picks. Please know our products go through many quality checks to ensure they provide an enhanced flossing experience. We have updated to a new microtextured floss that is designed to be strong, clean effectively, and be shred resistant, so it's upsetting to hear that our floss was shredding. Your feedback is incredibly valuable to us, and we’ll pass it along to our Quality Team. To help you further, we'd like to gather some more information and invite you to call us at (800) 566-7252.

We definitely don't want the Oral-B Glide Outlast Floss Picks shredding, and we apologize that it's doing that. We go through many quality checks throughout the manufacturing process to have the best floss possible, so this is not something that we would expect. We want to help you so please call us at (800) 566-7252 with the production code located on the bottom of the container or the bottom of the hinge. The production code helps our Quality and Development Teams to know if any changes are needed, so we would appreciate it if gave us a call.

Nik, we know how important it is to be able to floss your entire mouth with just one floss pick, and are sorry you've had to use so many. Please know, we have many quality checks in place to ensure only the best products reach you. As a loyal Oral-B user, you know this is not what we expect from our products. So we can help further, please give us a call at (800) 566-7252.

We're sorry to hear you aren't enjoying these floss picks. Due to the extensive quality tests these picks have undergone, this definitely isn't the result we expect. Our team would like to hear more. Could you please give us a call when you have a chance? You can reach us at (800) 566-7252.

We understand the importance of a convenient flossing experience, and we are disappointed to hear that you have been experiencing shredding while using the Glide Scope Outlast Picks. We have transitioned our floss picks to a new Cleantech fiber that is designed to offer enhanced cleaning that removes more food debris and plaque while being gentle on the gum line, and we would expect the same durability as our previous fiber. As a dedicated user of our floss picks, you know that we hold our products to a high standard of quality, and this is not the level of performance we would expect. We will get this information to our Quality Team and would love a chance to learn more about your experience. We invite you to give us a call at (800) 566-7252