Thank you for bringing this to our attention, Shilo. We're disappointed to hear you didn't have a 5-star experience with the new version of Scope Outlast Floss Picks. We're sharing your experience with the Quality Assurance Team and want to make this right. This new micro-textured floss has undergone extensive testing to ensure it is shred-resistant and can slide easily between teeth to clean more efficiently, so this isn't something we'd expect. So we can gather some details from your product and assist you further, please call us at 1-800-566-7252, Monday-Friday, 9 am - 6 pm EST.

We're disappointed to hear that the floss picks are causing discomfort and fraying. We appreciate you reaching out to us to let us know your experience. We perform many quality checks to ensure the safety of our products as well as being the best quality, so we're sorry to hear that you experienced this. Our recent transition to a new micro-textured fiber was made to enhance cleaning performance. This new design is intended to slide easily between tight spaces and provide a gentle yet effective clean. However, we understand that everyone’s oral health needs are unique. If you are experiencing any discomfort, or if you find the floss getting stuck between your teeth, we recommend discontinuing use. Your oral health and comfort are our top priorities, and we take all reports of adverse effects very seriously. We'd really like to share your feedback with our safety team. Please call us at (800) 566-7252 and we'll be happy to help you with the floss picks.

Thank you for your continued loyalty, and we're sorry to hear your Scope Outlast Floss Picks have been breaking. We've recently moved to a new CleanTech fiber that's microtextured to provide the same benefits that you love. This is not how we expect the product to perform. After hearing from consumers like you, we are aware of the issue, and our Product Quality Team has identified the cause, which will lead to improved product performance. We've shared your comments with the rest of our team, and we'd love to gather some additional information so we can help you with this further. Please give us a call at (800) 566-7252 to share more.

Thank you, Stacy, for sharing your Oral-B Glide with Scope Outlast Flavor Dental Pick experience. What you’re sharing isn’t expected, but we have become aware this is an issue for some consumers. Our Team is working to adjust how we make our Picks, so each one is stronger, and holds up better. We’re continually evaluating how we can improve our products, and feedback from consumers like you is important and valued. Please tell us more, and get help with your next purchase, by calling us at 1 (800) 566-7252. We’re available Mondays through Fridays, from 9 AM to 6 PM, EST.