We are sorry you didn't get the results you expected with your Magic Eraser, Jude. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. This product is designed to compress and break down as it's used, like a pencil eraser. It can leave behind small pieces of residue, just as a pencil eraser does. How long the product lasts depends on how many times you use it and how rough the surfaces you use it on are. For best results, wet the pad with water before you use it. Then, squeeze out excess water rather than wringing or twisting the pad. Do not use any cleaning product with the pad. After use, rinse the product and leave it to dry naturally. So we can help you further, please call us at (800) 248-1612 Monday through Friday, from 9 AM to 6 PM EST.

Thanks for sharing your feedback. We are sorry you didn't get the results you expected with your Magic Erasers. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. This product is designed to compress and break down as it's used, like a pencil eraser. It can leave behind small pieces of residue, just as a pencil eraser does. How long the product lasts depends on how many times you use it and how rough the surfaces you use it on are. For best results, wet the pad with water before you use it. Then, squeeze out excess water rather than wringing or twisting the pad. Do not use any cleaning product with the pad. After use, rinse the product and leave it to dry naturally. So we can help you further, please call us at (800) 248-1612 Monday through Friday, from 9 AM to 6 PM EST.

Thanks for sharing your situation. Our Mr. Clean Magic Eraser products are designed to compress and break down as you use them, similar to a pencil eraser. For best results, wet the pad before use and gently squeeze out excess water; for larger areas or tough stains, you might need to scrub a bit longer. If it is crumbling too quickly, it could be due to the surface you are cleaning or how often you are using it. Our products undergo rigorous quality checks, and your feedback is important to our Quality Assurance Team. We would love to hear more about your experience and assist you further, so please call us at (800) 8672532.

Thank you for the feedback, Brianna! While we are really glad that it removed some of the stains, we want to help you with how to remove the marker stains. Please give us a call at (800) 2481612 so we can further assist you!