I aim to impress you with my Magic Erasers, so I'm sorry to learn of your recent experience. My products go through extensive quality testing to ensure optimal performance and results, so I wouldn't expect you to be disappointed. While you may have already done so, the Eraser must be wet to work, and for large areas and tough soils, you may need to scrub for longer than usual. Older, dried-in stains may also take longer to remove. I'd like to learn more and help you best, so please give my team a call at (800) 248-1612.

Thanks for sharing your situation. Our Mr. Clean Magic Eraser products are designed to compress and break down as you use them, similar to a pencil eraser. For best results, wet the pad before use and gently squeeze out excess water; for larger areas or tough stains, you might need to scrub a bit longer. If it is crumbling too quickly, it could be due to the surface you are cleaning or how often you are using it. Our products undergo rigorous quality checks, and your feedback is important to our Quality Assurance Team. We would love to hear more about your experience and assist you further, so please call us at (800) 8672532.