I aim to impress you with my Magic Erasers, so I'm sorry to learn of your recent experience. My products go through extensive quality testing to ensure optimal performance and results, so I wouldn't expect you to be disappointed. While you may have already done so, the Eraser must be wet to work, and for large areas and tough soils, you may need to scrub for longer than usual. Older, dried-in stains may also take longer to remove. I'd like to learn more and help you best, so please give my team a call at (800) 248-1612.

I’m sorry you’re disappointed, Smooth. Extensive research and consumer testing goes into my products to design appealing features and superior cleaning ability. Because your safety is my top priority, all my products are also thoroughly evaluated to be safe when used as directed. My Team would like to talk with you in more detail to learn about your experience and further help. Please give us a call Monday through Friday, between the hours of 9:00am to 6:00pm EST, at 1-800-867-2532 for additional assistance.