We're sorry to hear this, Theresa. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please get in touch with us at (800) 248-1612.

My Magic Erasers may feel lightweight, but they clean like the heavyweight champion they are on the inside. I'm glad to learn you got the Erasers and that they worked out for you. I'd like to know more about your experience with them, because I get the feeling you've got more to share. My Team and I are by our phones Mondays through Fridays, from 9 AM to 6 PM, EST. We want to talk to you, and make sure you used the Erasers as directed for the best possible results. Call 1 (800) 867-2532 at your convenience.

We are sorry you didn't get the results you expected with your Magic Erasers, Ro. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. This product is designed to compress and break down as it's used, like a pencil eraser. It can leave behind small pieces of residue, just as a pencil eraser does. How long the product lasts depends on how many times you use it and how rough the surfaces you use it on are. For best results, wet the pad with water before you use it. Then, squeeze out excess water rather than wringing or twisting the pad. Do not use any cleaning product with the pad. After use, rinse the product and leave it to dry naturally. So we can help you further, please call us at (800) 248-1612 Monday through Friday, from 9 AM to 6 PM EST.

We're sorry to hear that you feel this way. We'd like to mention that our Magic Erasers are meant to break down as they're being used, just like a pencil eraser. How long they last can depend on the type of surface that you're using them. As well, for best results, make sure to wet the Magic Eraser with water before use. We hope this is helpful, and please give us a call at (800) 248-1612.