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Customer reviews for Stearns & Foster Lux Hybrid Mattress, Available in Soft, Medium, and Firm for
Stearns & Foster Lux Hybrid Mattress, Available in Soft, Medium, and Firm
4.2 out of 5 stars
stars
244 ratings244 reviews
  1. 5 stars73% (179)
  2. 4 stars6% (14)
  3. 3 stars4% (9)
  4. 2 stars5% (11)
  5. 1 star13% (31)
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Showing 201-210 of 244 reviews
Jul 26, 2023
Jon
5 out of 5 stars review

What are you waiting for?!

[This review was collected as part of a promotion.] When it comes to comfort, the Stearns & Foster Reserve Medium Tight Top - Queen (RES1) is in a league of its own. The perfect mix of foam layers and targeted support zones has made my sleep far more comfortable, and I've never felt more well-rested! I was impressed with the cooling technology used in the RES. It has made a noticeable difference in my sleep experience. No more nights of tossing and turning due to feeling overheated. The breathable materials keep me at just the right temperature the whole night through. I'm thrilled with my decision to go with the Stearns & Foster Reserve Medium Tight Top - Queen (RES1). It's an incredible investment in my sleep quality, and I'm waking up feeling refreshed and ready to conquer the day! If you're searching for a mattress that provides amazing comfort, excellent support, and a seamless unboxing experience, I wholeheartedly recommend giving it a try!

Review from stearnsandfoster.com
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Jul 24, 2023
Alicia
5 out of 5 stars review

The Most Luxurious Mattress Ever!

[This review was collected as part of a promotion.] I was shocked when I received this Queen sized Stearns & Foster Reserve Medium Tight Top. This mattress is the thickest mattress I've ever had the pleasure of sleeping on! First of all, it's HEAVY! It took me and my husband dragging it up our house's stairs to get it into our bedroom. The sewn in handles on the sides makes it slightly easier to move, but it's still super heavy. Once we got it on the bed frame, I noticed that since the mattress is so thick, it covers up half the headboard! That's not a complaint, as the thickness is what makes this mattress so comfortable! There are sewn in grooves and waves in the top of the mattress that give it this pillow feeling when you lay down. Both me and my husband weren't disturbed when we tried moving around as the other person laid still. The mattress works well at absorbing movements. Also, not that you'll see it when you have bedding on it, but the deep blue color of the mattress is gorgeous. I do think a deep pocket sheet set would work better than a standard queen sized set. I'm excited that this is now my new bed, I feel almost spoiled! I will keep telling my friends and family that Stearns & Foster is worth the hype and the money!

Review from stearnsandfoster.com
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Aug 7, 2023
AngiesAngle
4 out of 5 stars review

Comfy and Cozy Sleep

[This review was collected as part of a promotion.] While I don't feel I have had enough time sleeping on the mattress to give all my thoughts, I believe we have a pretty solid basis so far to give our thoughts. The high mattress made me giggle, but we love it. The material looks very well made, which we love. As for the actual sleep of the mattress, it's very comfortable. The first few nights of sleep, I woke up with zero pain, which was terrific. Now the top is slightly softer than I assumed when hearing firm. The sides dip down a bit more than I would like as well. And we think it may sleep a bit warmer than our old mattress. We love the mattress, though, and are thrilled to see how we keep liking it over the next few months. I plan to do a blog post within the next few months to express our thoughts! Along with social shares then.

Review from stearnsandfoster.com
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Aug 29, 2024
Disatisfied customer
1 out of 5 stars review

Hybrid luxury edition

The worst mattress I've ever owned after 8 months of trying to get used to it we had to put in guest room we are using our old mattress again just after 4 hours of sleeping on it causes lower back pain for both of us my wife weighs 115 lb and I weigh 250 makes no difference it sinks in when we sleep on it . I went through all the hoops for warranty and lots of pictures broom stick test and receipt for customer support said our box spring was not compatible and there was no defect in their product. The sleep galleria we purchased at is out of business . No replacement or warranty I advise anyone not to buy before knowing about the full warranty.

Review from stearnsandfoster.com
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Jul 15, 2023
Unhappy in Phoenix
1 out of 5 stars review

Feeling Ripped Off

On 09/10/22 I purchased a Sterns & Foster "handcrafted" Lux Estate Hybrid Pollock King size mattress. I purchased the expensive mattress because it's promoted as premium brand with a "sleep worry-free for a decade" 10-year warranty. I also liked the 90-day sleep trial as I have a back injury and needed to make sure my back could tolerate the new mattress. Turns out I loved it. I loved it so much I convinced my parents to buy one of their own. Fast forward to 04/10/23. (Just a little over 6 months later.) The work that the "master craftsmen" did to stitch the mattress cover was coming apart. I filed a warranty claim and was emailed a response that tells me physical abuse and damage including cuts and tears to fabric aren't covered. First off, the mattress wasn't abused, and it wasn't a cut or a tear - the stitching was coming apart at the seam in multiple areas. When I called customer service at (800)697-3249 I was told there's nothing that could be done and was refused transfer to a manager because "the decision had already been made". This is not the answer I expect from a representative of a high-end product. Honestly that's the worst answer a customer service representative can tell someone who is having problems with any product. I purchased this mattress based on the reputation of Sterns & Foster. I told the rep that I was considering finding every single website I can that advertises this mattress to leave negative reviews because the Sterns & Foster website specifically sells this product with the marketing that it is "stitched to perfection". He told me if that's what I feel like I should do - then I should do it. I let him know that I would contact the corporate office first and give Sealy another chance to resolve this concern with my mattress. I'm really surprised that Sealy would treat customers in this manner. I took a chance buying an expensive mattress because I believed that premium products are better made and I also believed that I wouldn't have any issues, now that I do it's quite disappointing. Worse than disappointing, the marketing is deceiving when the website says that the 10-year limited warranty covers "all parts of the mattress". Fast forward and I feel like I am becoming The Princess and the Pea. After writing a letter & complaining directly to the corporate office my issue was sent to the warranty escalations team who authorized replacing the mattress. On May 18, 2023 a new king size Sterns & Foster mattress was delivered to my home and the other taken away. From the first night I could tell that the new mattress did not compare to the old one in any way. I wanted to give it a little time to see if my partner also felt the same way. I checked the website and realized that the Lux Hybrid doesn't even come in the Pollack or in cushion firm anymore - just soft, medium, and firm. I never received any sort of receipt or invoice from Sterns & Foster telling me what my replacement is, but the sleep quality is nowhere near what I was used to on the previous mattress. I absolutely LOVED the first mattress and If I had ANY idea that I would be sent a completely different replacement I would have sewed the stitching that was coming apart myself rather than send it back! After reviewing the website lately, I find the new Lux Hybrid mattresses don't have the row of microcoils that the first did when I ordered it last November and I believe this is the reason it feels so different to me - because it is made fundamentally different now. I am really surprised that the warranty escalations team would not warn me of the changes to the models before offering to replace the other. I feel like I am stuck between a rock and a hard place as the delivery personnel told me that the mattress they took away would be shredded. What a waste! Other than the stitching issue it was a perfectly good mattress and one that I would much rather have than the new one that Sealy sent. And it's not just that the replacement mattress is firmer; I can feel every time my partner moves, and its hotter - I have to kick the covers off at night when I am overheating. The other one simply had a stitching issue. Now Sealy has told me there's nothing else they will do as they claim the replacement mattress sent was identical to the first. What a cheap rip-off. I even purchased a new queen-sized Sterns & Foster mattress for my guest bedroom when Sealy stepped up and said they would replace the first. I wish I would've waited, I now believe Sealy has no intention of treating their customers right.

Review from stearnsandfoster.com
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Apr 16, 2023
Slumber Succubus
5 out of 5 stars review

A great mattress is the best investment!

Due to medical reasons, I cannot sleep on my back. This mattress did not disappoint with pressure point relief when side sleeping. Great support also for stomach sleepers. You cannot go wrong with this mattress! This is the best investment I've made for myself in years! Highly recommend!

Review from stearnsandfoster.com
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Nov 1, 2023
FLMom
4 out of 5 stars review

Recommend this bed!

[This review was collected as part of a promotion.] I received this mattress as part of a promotion. This mattress is very nice. The cover is soft to the touch and feels very luxurious. The bed is very thick, so you need deep pocket sheets for it. Laying down the first time it felt like a dream. Very supportive and comfortable. My daughter sat down on the bed while I was laying down and it didn't bother me. Normally someone sitting down or moving bothers me. I really didn't feel her sit down very much. Getting out of bed the edge feels like a good quality mattress. I am on the heavier side and it didn't feel like I was caving in the whole edge of the mattress. The edges seem to be very well made and make it easier to get out of bed. I am pleased the mattress has handles on the sides for ease of moving it, if needed. The bed didn't smell weird or have a strong chemical smell like other new beds I have purchased. So far so good and I am now considering buying another for my master bedroom in a King size.

Review from stearnsandfoster.com
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Oct 22, 2023
Mark
2 out of 5 stars review

Quality and comfort went down with newer model

I had a 2021 Model Sterns And Foster Reserve Cal King bed and it was the best bed I have ever experienced. When my movers damaged my mattress, I went right out and bought another one of the same model. When the bed arrived I noticed several things had changed. Even though it had the same name and softness, the mattress was completely different. First off, the quality of the covering material is much lower. Seems to be made of some sort of polyester or nylon. The new covering material allows your sheets slide around on the bed when you move or roll over in bed. The new material also seems to hold body heat. I have never had a problem with sleeping hot, but this new mattress makes me and my spouse very warm at night. Lastly, the new bed has tufting that has very firm knots in the center of the tufts. Making for a lumpy bed with hard spots all over it. I found myself not able to find a comfortable position, and always being disturbed by high and low spots as well as hard knots all over the bed. Its a shame because the 2021 model I replaced had none of these issues. After trying to get used to the mattress for 30 days I ended up returning it. Sadly, it seems all the Reserve collection mattresses have this cover and tufting. I would recommend trying out the mattress in a store before purchase. I am still giving 2 stars because other than the issues with the cover, the bed is a nice product.

Review from stearnsandfoster.com
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Jan 15, 2024
Annoyed
2 out of 5 stars review

Springs shift

Recently purchased this mattress and a large dip formed about the size of a watermelon only a month or so of sleeping in it. It was replaced by the same exact mattress and once again the dip is back. Don't think we'll be keeping this mattress and get our money back.

Review from stearnsandfoster.com
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Jul 4, 2023
Robert
1 out of 5 stars review

Hot and Saggy

This mattress is hot and well, saggy. I am not that large but if I lie in the middle of the bed, I create a 4-6 inch impression which makes movement hard. I guess it is the memory foam that does that since it was not apparent at first. I have had a few back surgeries and need more support to keep my back in alignment.

Review from stearnsandfoster.com
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