Zack,Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/.Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Pro

Lori, We appreciate your purchase and are sorry for any confusion regarding voice assistants. You are correct, the DU6900 does not have voice assistants built in. However, they do work with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more. Our DU8000 TV Series and above offer voice command and built-in voice assistants. If you need assistance connecting your external Alexa device or if there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Pro

EviM, Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Pro