Helron, Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards. The standard remote included with the DU6900 TV does not feature voice controls, but the TV can be control with voice commands as it is compatible with voice assistants like Alexa and Bixby. To adjust the Sound Settings, go to Settings > All Settings> Sound > Sound Mode. You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings. I hope these tips help you enjoy your new product. You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro