Ranscabinets, Thank you for purchasing the DU6900 TV and for sharing your feedback regarding screen reflection. The light conditions of each room environment are different. For optimal glare control, we recommend positioning the TV to minimize incident light falling on the screen or consulting a professional installer. Anti-reflection, designed to minimize ambient light reflection, is a feature in our Q70C Series TV and higher. Should you ever have questions or need help with TV features, specs, or operation, we are here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro

Moon25, Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards. While the DU6900 does not have voice assistants built in, it is compatible with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more. Our DU8000 TV Series and above offer voice command and built-in voice assistants. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Pro

None, We appreciate your feedback on the Samsung DU6900 TV. We are very sorry to hear the remote is not functioning properly. If you have not already done so, please try replacing the remote's batteries. To open the remote, flip the remote over, press down firmly, and slide the back cover down in the direction of the indicators. Sliding the backside on the remove toward the indicators will expose a small gap on the front side of the remote. The exposed gap allows for easy gripping of the back cover so that the back cover can be removed. If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance. ~Samsung Pro