Hello please reach out to us at  technicalsupport@segway.com so that we can get this issue resolved for as soon as possible. Thank you for taking the time to let us know how we are doing we highly appreciate you time and patience.

Hello Customer,<br /><br />Thank you so much for sharing your experience with the Segway F-SE Electric Kick Scooter from Sam’s Club. We’re delighted to hear that your children are enjoying it — especially being able to cross the bridge and go uphill at the same speed! That’s exactly the kind of smooth, reliable performance we love to see bringing joy to families.<br /><br />If you ever need any assistance, please reach out at technicalsupport&#64;segway.com — our team will be happy to help.<br /><br />Happy Riding!

Dear Customer,<br /><br />Thank you for sharing your review of the Segway F‑SE Electric Kick Scooter. We’re delighted to hear that your 15‑year‑old is enjoying it so much and that the scooter handles his weight with ease. It’s wonderful to know the scooter is providing reliable performance and fun for riders of different ages.<br /><br />For any questions or assistance, please contact our support team at technicalsupport&#64;segway.com.<br /><br />Best regards, <br />Segway Customer Support Team