Thank you for taking the time to provide your feedback. We're sorry to hear about your experience with the retailer. If you need any further assistance with the scooter itself, please reach out to us at technicalsupport@segway.com with your contact information and a description of what you need help with.Best,Segway-Ninebot Customer Support

Thank you very much for sharing your experience with your Segway-Ninebot F-SE scooter and insights about its features. At Segway-Ninebot we're committed to delivering high-quality products and experience for our customers. If you ever need any assistance, please reach out to technicalsupport@segway.com. Happy Riding, Segway-Ninebot Customer Support

Dear Rose,<br /><br />Thank you for sharing your review of the Segway F‑SE Electric Kick Scooter. We’re delighted to hear that your 13‑year‑old is enjoying it so much and spending hours outside having fun instead of being on gaming platforms. It’s wonderful to know the scooter has become such a positive part of his daily routine. We also appreciate your feedback on the app and are glad you’ve found ways to track his rides with Life360.<br /><br />For any questions or assistance, please contact our support team at technicalsupport&#64;segway.com.<br /><br />Best regards, <br />Segway Customer Support Team

Hello Customer,<br /><br />Thank you for sharing your feedback about the Segway F-SE. We’re glad to hear you enjoy the product, and we appreciate your comments about the instructions and display.<br /><br />To switch between riding modes (Eco, Regular, and Sport), simply press the dashboard button two times quickly. This will allow you to change modes with ease.<br /><br />If you ever need any further assistance, please reach out at technicalsupport&#64;segway.com — our team will be happy to help.<br /><br />Happy Riding