Customer reviews for ASUS Vivobook 15 Slim 15.6” FHD Laptop - Intel Core i9-13900H - 16GB RAM - 1TB SSD - Windows 11 forMember photos
Verified Purchase
Not what I expected
If that is military grade tested not what i expected, I thought it had better graphics then it had. it was listed for gaming. material it was made from seemed to be flimsy just not what I thought it was going to be. I have always had desk tops I think that's what i will stick with.
Dear Craig,We certainly understand your disappointment with this product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [ N2402005316-0001] for us to better assist you. Thank you for choosing ASUS!Best Regards, Schottky.SASUS Customer Loyalty US Support
Lasted 8 months before requiring factory reset.
I bought this computer in March and it wouldn't start up in November. Customer Service was all too quick to do a factory reset, denying me the option to keep my personal files in the reset. That is an option, but it was inconvenient for her because it would require another reset if it didn't work. I let her go ahead with the factory reset as I had a backup service, but turns out it missed a lot of files, so I lost a lot of files, which isn't the fault of ASUS. Still, my experience is that this computer lasts 8 months and cr*ps-out and customer service isn't good. I liked it until then and was ready to get my wife one, but now I won't buy ASUS again. So I guess the silver lining is that because of this, I didn't make the same mistake twice.
Dear Richard Re,We're sorry to hear that the laptop was unable to boot which caused you to do a factory reset, and we apologize for the difficulties you have encountered with our support team. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We want to make your experience with ASUS a better one.Please email us at customerloyalty@asus.com and include the case number "N2411009873-0001" as a reference so that we can further investigate this issue. Maintaining a functioning unit is an urgent matter, and we are committed to helping you.We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.Best Regards,ChantaeASUS Customer Loyalty US Support
Disappointment
Fantastic hardware at surprisingly affordable price. However, once un-packed it started showing some really disappointing shortcomings. First: battery charging and capacity. Took one hour to reach 100%, and once the system was activated, the battery only lasted for two hours. Second: no touch screen. The final blow was the BIOS which effectively barricades any updates from USB or external Blue Ray disk. This was a final blow - factory configuration with Windows 11 Home Edition running on top of Intel's most advanced hardware does not make sense ... especially when any upgrades are difficult.
Dear Dr C, Our sincere apologies for the problems you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2311035867-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.Best Regards,ChantaeASUS Customer Loyalty US Supporthttps://www.asus.com/support/FAQ/1043914/
Almost Perfect
I've had this computer for a little over two months and my complaints are the touchpad doesn't seem very responsive sometimes and the space keep doesn't always work. I'm also not used to the number pad layout as opposed to my old HP laptop but it's manageable. Once I stopped some of the windows enhanced features, it runs really fast. I wish it had upgradeable ram and hard drive but it does what I need it to do. I wish it was more upgradeable. All in all, I like it for most work I do at home and love the display as opposed to my old HP. I'm also supposed to get a 90-day warranty extension for posting this but that remains to be seen.
Verified Purchase
Student perfdct
Perfect for our college student
Verified Purchase
Good reasonably priced
Haven’t used it a lot yet. Holds a charge really well. Great picture and quick.
Verified Purchase
Nice laptop at a very good price.
So far so good. Set up was simple. Keyboard has good feel. Speaker is adequate. Speed is very good. No complaints so far.
ASUS i9 Laptop
This laptop is advertised as having a fingerprint reader and backlit keyboard. It has neither! Very disappointed as those were two other reasons I purchased this laptop.
Dear James,On behalf of ASUS and the reseller, we would like to apologize for the misinformation about the device's specifications. This is not the kind of experience we want our customers to have with ASUS products and services. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. If you are still within the window for an exchange, we recommend contacting the place of purchase for a model that has the features.We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2310008092-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.Best Regards,ChantaeASUS Customer Loyalty US Support
ASUS Vivobook 15 Slim 15.6” FHD Laptop - Intel Cor
This is a great little computer; it is super-fast with downloads and boot time is in seconds. Battery life is good, lighted keyboard and it is a good price for what it will do. I like the I core 9 and the WI-FI 6 works great.
lacking battery capacity
first off not asus issue but sams club, purchase does not appear in account online ? the battery capacity is lacking and is an internal battery, would of been a deal breaker if I had know ahead of time.
Dear randy ,<br />We regret to learn that you are experiencing battery draining issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.<br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2310008092-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.<br />Best Regards,<br />Schottky<br />ASUS Customer Loyalty US Support<br />FAQ- Troubleshooting - Short Battery Life (Rapid Battery Drain) https://www.asus.com/support/faq/1043914/