Dear Eric_of_AZ,Please accept our sincere apologies for the keyboard issue you have encountered with this laptop model and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2310008092-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.Best Regards,ChantaeASUS Customer Loyalty US Supporthttps://www.asus.com/support/faq/1015071/

Dear NL,<br /> <br />Thank you for your feedback regarding the ASUS F1502VA Vivobook Laptop. We sincerely apologize for the disappointment caused by the USB-C port functionality. We understand how important video output and docking station compatibility can be, and we regret that this model does not meet your expectations in that regard.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty&#64;asus.com and include the case number &#34;N2310008092-0003&#34; as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support

Dear Craig,We certainly understand your disappointment with this product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [ N2402005316-0001] for us to better assist you. Thank you for choosing ASUS!Best Regards, Schottky.SASUS Customer Loyalty US Support

Dear Valued Customer,<br /><br />Thank you for your comment. <br /><br />We do understand your disappointment with the laptop and the inconvenience this may have caused if you had an error message during setup. This error message is most likely just a system glitch that can easily be resolved by ensuring Windows, drivers, applications and BIOS are up to date. Updates for the laptop are posted at: https://www.asus.com/us/laptops/for-home/vivobook/vivobook-15-f1504/helpdesk_knowledge/ . Additionally, since Windows 11 requires an internet access to complete Windows setup, ensure the laptop has access to an established and stable internet service or connection.<br /> <br />Should you need further assistance with the product, please email me at cl-rodel&#64;asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.<br /><br />Thank you for choosing an ASUS product.<br /><br />Regards,<br /> <br />Rodel<br /><br />ASUS Customer Loyalty