Customer reviews for ASUS Vivobook 15 Slim 15.6” FHD Laptop - Intel Core i9-13900H - 16GB RAM - 1TB SSD - Windows 11 forMember photos
Verified Purchase
VERY Mobile
Fast little laptop that starts up so quickly! Don't expect to be able to upgrade in the future, but it meets my needs for now. Lightweight, small, and tiny power supply (compared to the mobile gaming laptops/workstations I'm used to carrying). Only complaint: I sometimes hit the power button when reaching for delete - power button is on the same grid as all the keyboard buttons.
Very good laptop.
Pretty easy setup. Fast boot. Fast everything. Core i9 is great. Physical size is smaller than my last 15 inch laptop . . . Screen ratio.
Verified Purchase
Great laptop
ASUS has come a long way. This is an excellent laptop for personal and home business use. Starts up fast, and very responsive. Backlit keyboard is a bonus!
Verified Purchase
Best value for the money
Fast and very responsive. I needed a laptop that could perform with some very demanding applications. This laptop has handled everything I threw at it without a problem.
Verified Purchase
It works good
I don't know much about lap top but it was working faster when recently got it but soon as install a vpn and McFee started to be a little slower.
Verified Purchase
Ok Lil laptop😃
Not a bad lil laptop, it’s a bit challenging to get started up right out of the box. Almost thought we were going to have to send it back. It took a couple days of trying to get past what language and country we wanted to select, it just wouldn’t allow us to select and move on to the next part in the initial setting up of the laptop, but after we closed it and let it sit for a couple days and came back to it we were able to proceed past that little hurdle. Hoping we don’t encounter any further issues down the road with it functioning properly.
USB-C port do not allow video transfer
Very disappointed this Vivobook USB C port does not allow video, only for data and power transfer, result in, unable to connect this laptop to any docking station (bought 2 different type of docking stations, and found out the USB-C does not support video). Can't return it now..
Dear NL,<br /> <br />Thank you for your feedback regarding the ASUS F1502VA Vivobook Laptop. We sincerely apologize for the disappointment caused by the USB-C port functionality. We understand how important video output and docking station compatibility can be, and we regret that this model does not meet your expectations in that regard.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2310008092-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support
lacking battery capacity
first off not asus issue but sams club, purchase does not appear in account online ? the battery capacity is lacking and is an internal battery, would of been a deal breaker if I had know ahead of time.
Dear randy ,<br />We regret to learn that you are experiencing battery draining issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.<br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2310008092-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.<br />Best Regards,<br />Schottky<br />ASUS Customer Loyalty US Support<br />FAQ- Troubleshooting - Short Battery Life (Rapid Battery Drain) https://www.asus.com/support/faq/1043914/
Disappointment
Fantastic hardware at surprisingly affordable price. However, once un-packed it started showing some really disappointing shortcomings. First: battery charging and capacity. Took one hour to reach 100%, and once the system was activated, the battery only lasted for two hours. Second: no touch screen. The final blow was the BIOS which effectively barricades any updates from USB or external Blue Ray disk. This was a final blow - factory configuration with Windows 11 Home Edition running on top of Intel's most advanced hardware does not make sense ... especially when any upgrades are difficult.
Dear Dr C, Our sincere apologies for the problems you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2311035867-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.Best Regards,ChantaeASUS Customer Loyalty US Supporthttps://www.asus.com/support/FAQ/1043914/
Sam’s disappoints
Didn’t use it very long, but I did get an error during set up which could be a bad indication of the future. Do not trust Sam’s though. They have the original price as $1k “on sale” for $800 currently while their parent company Walmart is selling $800 MSRP on sale for $719. They even charge more for the extended warranty. They’re hoping you’ll buy thinking you’re getting the best price because you’re a member. Disappointed and definitely lost trust as a customer.
Dear Valued Customer,<br /><br />Thank you for your comment. <br /><br />We do understand your disappointment with the laptop and the inconvenience this may have caused if you had an error message during setup. This error message is most likely just a system glitch that can easily be resolved by ensuring Windows, drivers, applications and BIOS are up to date. Updates for the laptop are posted at: https://www.asus.com/us/laptops/for-home/vivobook/vivobook-15-f1504/helpdesk_knowledge/ . Additionally, since Windows 11 requires an internet access to complete Windows setup, ensure the laptop has access to an established and stable internet service or connection.<br /> <br />Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.<br /><br />Thank you for choosing an ASUS product.<br /><br />Regards,<br /> <br />Rodel<br /><br />ASUS Customer Loyalty