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Customer reviews for Ninja DualBrew Specialty Coffee System with Fold-Away Frother, CFP355A for
Ninja DualBrew Specialty Coffee System with Fold-Away Frother, CFP355A
4 out of 5 stars
stars
789 ratings702 reviews
  1. 5 stars63% (495)
  2. 4 stars9% (74)
  3. 3 stars7% (55)
  4. 2 stars7% (53)
  5. 1 star14% (112)

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Showing 171-180 of 702 reviews
Oct 6, 2025
Reviewer name: Mrsbing
5 out of 5 stars
5 out of 5 stars review

Love the hot water & coffeeeeee choices.

Purchased this coffee/hot water machine 3+ years ago and we love it. So much so that we just purchased another for when this one dies but it's going strong! He loves coffee, I love tea, match made in heaven. Thanks Ninja.

Review from sharkninja.com
Helpful?6HLZR7Y3YG8X13952453829
Oct 8, 2025
Reviewer name: MamaR
1 out of 5 stars
1 out of 5 stars review

There's better out there

We've own this for a little over a year, it is making the most god awful sound. The last k cup basically exploded in the machine. Super disappointed as it was a rare splurge we did for ourselves.

Review from sharkninja.com
Helpful?6HLZR7Y3YG8X13952453829
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're disappointed to hear about your experience with the coffee maker. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Kind regards, Ninja Kitchen

Nov 20, 2025
Reviewer name: mabelg9_4750
5 out of 5 stars
5 out of 5 stars review

Just amazing

I think I have an older one but still amazing. You can make coffee and tea. You can froth the milk and get an amazing cappuccino. It is easy to clean because you can divide all the pieces. You can control the strong of the coffee

Review from influenster.com
Helpful?6HLZR7Y3YG8X13952453829
Oct 27, 2022
Reviewer name: Mellaby
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Such an Upgrade

I have had this coffee pot for a few weeks now, and I don't know how I have lived without it. It's fast, the coffee tastes better than ever, the frother is a nice feature, but I barely use it. Love the large water reservoir.

Review from sharkninja.com
Helpful?6HLZR7Y3YG8X13952453829
Nov 17, 2021
Reviewer name: Louise
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best coffee maker ever

I love Ninja products. This is my second coffee maker in this line. The choices in coffee amount, strength and type are excellent features. It is superbly designed and easy to use.

Review from sharkninja.com
Helpful?6HLZR7Y3YG8X13952453829
Aug 20, 2022
Reviewer name: Ga Red
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Almost everything I wanted!

So far, it's great, but I wish I could attach it to a water line like an ice maker. I love being able to make a full pot of coffee or a single cup. The hot/boiling water is excellent for tea or hot chocolate.

Review from sharkninja.com
Helpful?6HLZR7Y3YG8X13952453829
Sep 21, 2021
Reviewer name: Nati
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best coffee

I bought this coffee machine about a month ago and I am so happy with it! I have made iced coffee and classic and so far it’s the best thing. It doesn’t water down my iced coffee. It’s just such a beautiful machine. Love it!

Review from sharkninja.com
Helpful?6HLZR7Y3YG8X13952453829
Oct 9, 2025
Reviewer name: Stefany kelly
1 out of 5 stars
1 out of 5 stars review

Horrible

Bought this and the pod function of it stopped working out of nowhere and I can't even get someone to help out. I would need to buy the machine again. It's crazy and so frustrating

Review from sharkninja.com
Helpful?6HLZR7Y3YG8X13952453829
reply from SharkNinja

Hi Stefany, Thank you for sharing your experience with the DualBrew Pro. We’re truly disappointed to hear that the pod function stopped working and that you’ve had difficulty getting support. That’s certainly not the experience we want for our customers, and we understand how frustrating this must be. We’d love the opportunity to make this right. Please reach out to our Customer Support team by phone at 1-800-365-0135 so we can look into this further and explore possible solutions. Your satisfaction matters to us, and we’re here to help. Sincerely, Ninja Kitchen US

Oct 31, 2025
Reviewer name: Roni13
3 out of 5 stars
3 out of 5 stars review

Dot get if using pods

The perfect idea, and perfect machine with a small problem, when you use pods you in up with coffee grounds in your coffee. If it wasn't for that I would have given it 5 stars but that is the one reason I wanted this one and I love Ninja!

Review from sharkninja.com
Helpful?6HLZR7Y3YG8X13952453829
reply from SharkNinja

Hello there, Thank you for taking the time to leave a review. We truly appreciate your support! We're really glad to hear you love the concept and overall performance of the machine. We're sorry to hear about the issue with coffee grounds when using pods — that’s definitely not the experience we want for you. Your feedback is incredibly valuable, and we'll make sure it’s shared with our product team as we’re always looking for ways to improve. If you haven’t already, we recommend reaching out to our customer support team at 1-800-365-0135 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Ninja Kitchen

Dec 15, 2025
Reviewer name: Barb15
2 out of 5 stars
2 out of 5 stars review

Good until an error code comes

At first I was very happy with the product but I am now getting an error code (SE OP - withe the top of the E off). I can't find the code anywhere so I don't know how to fix it. It may not have been a good idea to buy a refurbished product.

Review from sharkninja.com
Helpful?6HLZR7Y3YG8X13952453829
reply from SharkNinja

Hi Barb, Thank you for sharing your experience. We understand how frustrating it can be to see an error code you can’t find information on. We’d like to review this error with you and help resolve it. Please give us a call at 1-800-365-0135. Our team is available Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Ninja Kitchen US.