We are so sorry that the tool in your Wood Burning Kit did not heat up. Our customer's satisfaction is a top priority and we would like the chance to change your negative experience into a positive one. Please contact us at questions@artskills.com and a Customer Service representative will get back to you right away. Thank you!

Hello Kristin! I am sorry to hear your wood burning tool is not working properly. At ArtSkills, we strive to make quality, excellent products that our customers can enjoy. I will be forwarding your feedback to our quality control team to investigate this further. Please contact our customer service department at questions@artskills.com and a representative will help turn your negative experience into a positive one. Thank you!

Dear Annie,We are glad that you found the Wood Burning Kit to be a good value and hope you have fun creating you own artwork. Enjoy!

Brenda,<br />We are glad that you are enjoying the Wood Burning Tool Kit and hope it continues to bring you many hours of fun and creativity. Thank you for being a valued customer. Enjoy!

We hope you enjoy the Wood Burning Kit! Have fun creating your own masterpieces. Thanks for taking the time to write this review and for being a valued customer.

Erin,<br />We are so sorry to hear that your tool in the Wood Burning Tool Kit did not work. We strive to make quality, affordable products that our customers will enjoy, and are sorry when this is not the case. We would love the chance to make this right. Please contact us at questions&#64;artskills.com and a Customer Service representative will get back to you right away. Thank you for being a valued customer.