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Customer reviews for Thunder UTV 24V Ride-On for
Thunder UTV 24V Ride-On
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4.2 out of 5 stars
stars
232 ratings113 reviews
  1. 5 stars66% (154)
  2. 4 stars11% (25)
  3. 3 stars8% (18)
  4. 2 stars2% (5)
  5. 1 star13% (30)

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Showing 91-100 of 113 reviews
Feb 2, 2023
Reviewer name: SuperLazy
3 out of 5 stars
3 out of 5 stars review

Customer Service not answering

Its a great ride on. My 4 year old loves it and rides it every day. after 1 year one of the motor is not working. I tried calling customer service every day since last week but no one is answering phone or calling back. Their website does not have replacement motor or gearbox for 24v car.

Helpful?42KXIZT5LB7T13952203151
reply from Best Ride On Cars Team

Hello, we apologize for the inconvenience caused. It is a rare case. Please share your purchase details with us at 469 844 9977 via text or here via responding. Our tech support team will be happy to assist you. Regards, Best Ride on Cars.

Dec 27, 2022
Reviewer name: 24v UTV
2 out of 5 stars
2 out of 5 stars review

missing piece

I purchased this in October, for Christmas for my children. We waited until Christmas Eve to put it together because of course, it had to stay in the box so we could hide it for two months. When we went to put it together, we find that the REAR AXLE that attaches the back wheels to the car was NOT in the box. Missing. So we were not able to put the car together or give it to the kids for Christmas. Was so disappointing. We did call the day after and they are going to send the missing piece. But still such a frustrating situation.

Helpful?42KXIZT5LB7T13952203151
reply from Best Ride On Cars Team

Hello, We apologize for the inconvenience caused. It is a rare instance, and we will be more careful next time. Thank you and regards, Best Ride on Cars

Mar 2, 2022
Reviewer name: Eric
5 out of 5 stars
5 out of 5 stars review

Parts availability?

I noticed you were responding to customer reviews. I have already reviewed this and it is well worth the money. My larger older son decided to use a hammer and "work" on the wheels though. Are there new wheels, motors, replacement parts available and could you post a link for us owners? Thank you

Helpful?42KXIZT5LB7T13952203151
reply from Best Ride On Cars Team

Hello, our technical team ships the missing parts for free during the warranty period. Kindly email us all the purchase details at techsupport@bestrideoncars.com. Thank You!

Jan 19, 2022
Reviewer name: Nachi
1 out of 5 stars
1 out of 5 stars review

Broke in less than 3 week

The shifter snapped right off and can no longer move into forward or reverse. Returned immediately.

Helpful?42KXIZT5LB7T13952203151
reply from Best Ride On Cars Team

Hello Nachi, we are sorry to hear you had a frustrating experience, It was an uncommon instance, but we appreciate you bringing this issue to our attention. We would like to talk and investigate your feedback further; kindly email us your purchase details at sales@bestrideoncars.com Thank you!

Mar 22, 2023
Reviewer name: lbeane
2 out of 5 stars
2 out of 5 stars review

Not Charging

The battery or charger is no longer working. The charger light is green when I plug it in, but it does not charge the battery.

Helpful?42KXIZT5LB7T13952203151
reply from Best Ride On Cars Team

Hello lbeane, we apologize for the inconvenience caused. Please share your purchase details with us at 469 844 9977 via text. We offer free shipment for damaged/missing parts during the warranty period. Regards, Best Ride on Cars.

Jan 21, 2023
Reviewer name: Princessof9
4 out of 5 stars
4 out of 5 stars review

Ride On Car

Bought for grand's Christmas! They loved it until the gear shift broke and would only go into reverse. I would love to have had it repaired but that was not an option. Now can't find this toy anywhere to buy.

Helpful?42KXIZT5LB7T13952203151
reply from Best Ride On Cars Team

Hello, Thank you for your review. We are sorry to hear about your experience. Our Tech support team will be happy to assist you to resolve the issue. Please reach us at 469 209 8741 via text. We assure you that our tech support will be able to provide a solution to you to your satisfaction. Regards, Best Ride on Cars.

Jun 11, 2024
Reviewer name: Country Acres Mom
3 out of 5 stars
3 out of 5 stars review

Sam's Club UTV

This UTV is not a well made kids ride on! Axel was bent in shipping, wrong replacement part sent, finally put it together and it is mainly plastic which isn't very durable. Big disappointment!

Helpful?42KXIZT5LB7T13952203151
reply from Best Ride On Cars Team

Hello , we apologize for the inconvenience caused. Please contact Will, Tech department head at techsupport@bestrideoncars.com. We provide you free parts shipment and life-time customer support for the ride-on. Regards, Best Ride on Cars.

Jan 19, 2022
Reviewer name: Ana
3 out of 5 stars
3 out of 5 stars review

So good!

It is perfect for my 3 and 5 year old to ride together or on their own. Battery life is great. We usually use it in our backyard and it works great on grass. Only downside, it makes a loud kind of annoying sound but i think that's to be expected.

Helpful?42KXIZT5LB7T13952203151
reply from Best Ride On Cars Team

Hello Ana, Thank you for highlighting this issue! We are sorry for the inconvenience caused. We will forward your feedback to the design and manufacturing department and will try our best to avoid any such issues in the future.

Dec 19, 2023
Reviewer name: Darin
1 out of 5 stars
1 out of 5 stars review

Poor quality

Gave the car as a gift to my daughter for her birthday. Less than 3 weeks later it will no longer charge. Customer service was slow in response and not helpful. I know had to tell my daughter, her car didn't work and will need to return it.

Helpful?42KXIZT5LB7T13952203151
reply from Best Ride On Cars Team

Hello Darin, we apologize for the inconvenience caused. Please contact Will, Tech department head at 469 844 9977 (text as well). If you cannot reach by call, please email him at will@bestrideoncars.com.We provide you with 1 year of manufacturer warranty and free parts shipment and life-time customer support for the ride-on. Regards, Best Ride on Cars.

Jul 3, 2024
Reviewer name: Rebe
5 out of 5 stars
5 out of 5 stars review

Great fun for my Grands! Need a new power cord.

The kids love this ride on car. Unfortunately the power supply cord needs to be replaced because the connector came off. I'm posting on here in hopes of the manufacturer helping me find a replacement.

Helpful?42KXIZT5LB7T13952203151
reply from Best Ride On Cars Team

Hello NaNa, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. Please contact Will, Tech department head at techsupport@bestrideoncars.com to help you with the replacement parts.