After 435 hours of protection and 5 years of service while using a 22 kw NG model G0065512 generator after hurricane Ida in Louisiana the muffler ruptured at 1 o'clock in the morning. Generator continued running at a very high level of noise. At daylight, in a rain storm, with an umbrella, I removed panels and removed the muffler, it had ruptured at the inlet above the cooling fan for the generator sending metal fragments into the plastic fan blade. Fan was damaged but still usable. I made a repair to the muffler and re-installed. First time I actually needed generator to perform this is reason for poor quality rating.

We had a major ice storm in October 2020 in Oklahoma and we were without power for 7 days. Living in the country that seem like a lifetime. We are a total electric home and that includes the well pump. No electricity means no well pump and that means no water ! We decided to invest in a Generac and we are so happy we did - it is worth all the money we paid to have peace of mind. Over the 4th of July 2022 we had a power outage for 2 1/2 house. It was 99 degrees outside but with OK humidity, it felt like 105. Your house can heat up pretty fast but as soon as the power went off, the generator started up and we back up and running with electricity. I highly recommend investing in a Generac !!!

Be ready for a long lead time. You will be reposible for your gas installations, which can get costly. Also prepare that you will pay for your mobile link. So wifi doesn't meen you can monitor your unit. Decibal levels are higher than advertised. Do your research before your purchase. Not what I expected somewhat disappointing.

I was pleasantly surprised by the relatively small size for such a powerful generator. The unit is WIFI connected to my phone and set to exercise at noon, every Wednesday, timed with the air raid storm siren testing... The unit exercises at the full power setting and is relatively quiet... The generator cover has sound insulation and insect screens at all the louvered vents which I was happy to discover since the generator seems to attract bees for some reason.... This will stop them from nesting inside the enclosure.... The motor / generator placement in the enclosure looks well thought out for easy service... I'm very satisfied with my purchase so far.... I hope the MobileLink app can be updated to provide more meaningful generator parameter information e.g. RPM, Hz, Utility volts, Output volts, Kw output....

We recently lost power here near the Atlanta area do to high winds from the hurricane. The power was out in our area for 24hrs. The generator came on as it should and ran the entire time with no problems. We were the only ones with light on the street. A++

Packaged well, installation was straight forward, I think that it was very cheap of Generac to not include that four little plugs for the lifting holes. Further charging $17.00 for those little plugs was just stupid on your part. I just chalk that up to a "gotcha" on my part.

We had the whole-house generator installed so we didn't have to worry about power outages in either cold or hot weather. Very pleased with its performance and the fact that it powers up and "checks itself" once a week. One less thing on our minds and back to retirement mode!

I have only had this generator for 3 months but it has already worked flawlessly during a 90 minute power outage. I got the cold weather kit (Chicago winters) and the mobile link app which sends status updates to your cell phone/tablet/pc so you can check on status while you are away from home. Just make sure you hire a professional who has good reviews for installing these since there are some complexities. I also had the gas company install a larger meter since in the winter with furnaces running there would not be enough gas volume to power the generator and two furnaces simultaneously (just a phone call and $100 to gas company). Generator looks good and runs more quietly that I expected (about same level as a lawn mower). After incurring $20k in water damage from a recent storm when the sump backup battery ran out of power (18 hour outage) I thought this would be a good investment.

I am very pleased with the quality of construction, functionality, features, appearance and dependability of this product. As a home owner and retired general contractor who received installation certification on Generac several years ago, I already knew before purchasing this product that it would thoroughly satisfy my expectations for quality and dependability.

We purchased our generator from Gentech, in Ottawa. The team from Gentech did excellent work, the unit looks really good, and it was placed on a custom concrete slab. We haven't had an outage yet, but it does "wake up" every week, runs for 5 minutes, then shuts off. The office staff at Gentech are also a pleasure to deal with. Sheena and Jim.