We have not had a power outage since the generator was installed but we are no longer worried about the sump pumps not working and allowing the basement to flood.. (again). I am happy with the installation prossess and the people involved in it. Also happy with the appearance of the unit. All in all very pleased with this purchase.

This generator and transfer switch are great. I purchased and installed myself. The guidance in the manuals is great. Granted, you do need to know how to do electrical work and gas piping correctly and safely. I called for assistance getting it connected to wifi and the representative was very helpful and polite. The system then started up and functions perfectly. Very satisfied.

After going through multiple hurricanes with minimal power and multiple outages when I moved to my new house I made the commitment to be safe and keep comfortable during an outage. The unit is great and powers the whole house including the pool with no issues.

We've had a Generac whole house generator for years, and when we built our new home, it wouldn't be complete without a Generac! The peace of mind you have knowing that in any loss of power, for any reason, you will never be without power yourself for more than the 10 seconds or less that it takes the generator to detect the power outage & get your whole house powered up again! No more spoiled food, no more heat loss, no more a/c loss, and for those of us on wells & septics - WATER! For those people with in home medical equipment - no worries! You're health & safety is secure! No home is complete without a Generac Whole House Generator! It's absolutely vital for peace of mind!

Very impressed by the support team, Mariposa Electric from Lindsay, Ontario for myself, who gave proper assistance in the initial determination of need, and then the installation. Machine is great, only quam is that the machine does not have decals on back (for me the front) of the generator

Apparently my original review did not meet Generac's criteria, but it didn't say why. Maybe because it was not a good review. My 30 plus year old generator never failed me. My new Generac 10kw has failed me over ten times. Two oil pressure sensors later a new motor, it still fails to start often due to error code 1300, which is low oil pressure. DO NOT BUY A 10 KW GENERAc!!! With the new motor it has gone into EC 1300 about four or five times. I have thousands of dollars worth of meat. I am now requesting their more trustworthy unit, apparently the 20 KW never fails. The 10kw in 20 years one dealer oney sold one unit. I am getting a little run around, it has been over a week since the local dealer is responding, the company does not deal with individual customers I am told, the dealer has to take care of the problem. My request is charge me the extra difference for the 20 KW take this piece of crap back. I do not need a bigger unit, which is why I bought the 10kw. I only have a couple of lights, but more importantly my freezer and refer on it. The unit that was here for over 30 plus years, and I lived here for 11 years, NEVER had a problem NEVER!!!!. It was just getting old, tired and a little noisier then the new one. I wish I would have just put new rings in the old one, it never failed, not once. If Generac does not like my review because it does not meet their criteria, tell me what the problem is with my review. NOT A FIVE STAR????

Product was easily installed, followed all recommendations in the manual for installation plus more by adding a gas accumulator in the fuel line close to the generator for allowing a surplus of gas to be delivered to the unit on startup. Product is quiet, not having extraneous noise to be heard by the neighbors. We sat the generator on a pre-made concrete pad which we laid into the interlocking brick walkway which is in our patio and walkway surrounding our deck. Really looks beautiful where it has been placed. Does not take away from the natural look of the area, but blends in very well. Gas line and electrical conduit have been painted to blend into the scheme of the house colors as well.

Southern-Air Residential Services installed our 22KW Back-Up Generator this past summer. They did an outstanding job at a fair price, and in a friendly... professional manner. The product and the installation looks and operates great! We are able to rest easy knowing that we do not have to worry about future power outages or the trouble and inconveniences that accompany them...no matter how long they last.

The generac has great features from what I am told. Unfortunately, since I have had it installed and gas tank filled I haven’t been able to use. When they came to actually turn it on, after we got the gas, the fan would not come on. So although we have it and it’s completely installed, we can’t use it. Apparently this is a common factor defect. Which if it is then generac should of had these pull or at least the parts on immediate stand by vs us having yo wait 2-3 weeks for the replacement fan. The machine cost too much for that type of error in something that’s brand NEW!

This is my second purchase. The product works well once it gets going, but not all installers are particularly well trained and the setup configuration through the wireless and internet proved very tough. In fact, my second one still isnt up and running after a couple of weeks