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Customer reviews for Petkit Puramax 2 Automatic Self-Cleaning Litter Box Bundle for
Petkit Puramax 2 Automatic Self-Cleaning Litter Box Bundle
3.9 out of 5 stars
stars
19 ratings19 reviews
  1. 5 stars68% (13)
  2. 4 stars5% (1)
  3. 3 stars0% (0)
  4. 2 stars5% (1)
  5. 1 star21% (4)
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Showing 11-19 of 19 reviews
Jan 15, 2026
Reviewer name: JANET
1 out of 5 stars
1 out of 5 stars review

Did not perform as advertised

Product did not perform as advertised. The wet litter stuck to the inside walls as the barrel rolled around. After a couple of weeks, the unit itself started to smell of cat urine, even though I followed the instructions for the odor remover, etc. When we went to move it to return it, urine leaked out of the unit. It was more work than my normal, scoop it yourself, litter box.

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reply from Petkit Team

We’re very sorry to hear about your experience with the PETKIT Pura Max 2. This is not normal, and the issues you’ve described—wet litter sticking, odor, or leaking—are not typical of how the unit should perform over time.<br /><br />We recommend contacting our support team at Support&#64;PETKIT.com<br /> so they can help troubleshoot the issue or provide a solution. We want to ensure your unit works as intended and make this right for you.<br /><br />Thank you for sharing your feedback.<br />We appreciate your feedback and the opportunity to make this right.

Dec 11, 2025
Reviewer name: MARISA
5 out of 5 stars
5 out of 5 stars review

I just upgraded from my original Petkit litter box after 5 years. this one is a little bit wider, and set up is a bit different, so I had to go through the manual to make sure I was doing everything right. So far, I think there's some good updates including the waste bin and odor management options, but I think I will need to use this for some time to see. I purchased this bundle while It was on sale, and it's a really great value with multiple sets aof bags and the deoderizer kit.

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Dec 7, 2025
Reviewer name: AUDREY
1 out of 5 stars
1 out of 5 stars review

It's not working properly

I was very excited to receive this. I did see one negative review saying that you're not able to return this online even though it says it's 90 days. It did make me hesitated not buying this just in case you can't return it because it has a problem. Ending up, I do have a problem with product. You can't return it online..like ship it back to them. You can return it at the store. There are a few items I bought shipped to the house that you cannot return through online. You would have to return it at the store. For me, this is pretty common. Nothing to write a negative review about in my opinion. You just need to take it to the store. It doesn't matter to me returning it at the store or having to drop it off at FedEx. It takes just as long for me at least. The reason why I gave it a one star is that our machine is not working properly. As really hard time to connect, we are using the 2.4 Wi-Fi. When it does, it would get stuck emptying out and it keeps detecting our kitty is in there and our kitty is not in there. I don't know. Maybe we got a really bad product. I have been troubleshooting it or over 2 days. A new product shouldn't make me work that hard to get it to work properly. It's less of a headache to go it the old school way. So I'm going to have to return it and order another one to give it another try. I will update the review afterwards I get the next product. Hopefully it will be smoother this time around.

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reply from Petkit Team

Thank you for sharing your experience with your Pura Max 2. We’re sorry to hear about the issues you encountered with your unit, especially with connectivity and false detections.<br /><br />If you need assistance with troubleshooting or help connecting the device to the PETKIT app, please feel free to contact our support team at Support&#64;PETKIT.com<br /> or by phone at (888) 851-2770 (9am–12pm &amp; 1pm–6pm CST, Monday–Sunday). We’re always happy to help.<br /><br />We appreciate you giving the product another try and hope your next experience is much smoother.

Nov 20, 2025
Reviewer name: ADRIANA
5 out of 5 stars
5 out of 5 stars review

Just what you want from an automatic litter box

This automatic litter box has been an absolute life saver. I have two pets, and it has saved me so much time and hassle. The device keeps everything clean, keeps the smell away, and my pets actually love it. They took to it right away. I don't have to worry about constant scooping anymore, and the convenience is incredible. I would highly recommend this litter box to anyone with one or more cats. It's truly made my daily routine easier!

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Sep 3, 2026
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

Great product!

Great product! Works as advertised and very safe for my kitties.

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Aug 12, 2026
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

Works well

I wish i bought this sooner.

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Nov 21, 2025
Reviewer name: Helen
4 out of 5 stars
4 out of 5 stars review

Free from collecting cat litters

Very convenient. You can set when to do the auto clean, and it also reports the weight and time your cat take. However, some cat may not like it. I have two. One use it regularly, the other one simply refuse to use it. No idea why.

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Mar 10, 2026
Reviewer name: Shivani
5 out of 5 stars
5 out of 5 stars review

Petkit puramax 2

It made my life so much easier

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Mar 12, 2026
Reviewer name: ADRIAN
5 out of 5 stars
5 out of 5 stars review

Would recommend

Our cats love this style since one of them is elderly. We now have two in the house

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