Thank you for your review on Olay Ultimate Vitamin C + Antioxidants + Peptide 24 Hydrating Moisturizer. We are sorry to hear about your experience. Your report is unexpected. Please rest assured, we are sharing your comments with the Health & Safety Team. We want you to know all of our products are thoroughly evaluated to be safe and effective when used as directed. However, we do recognize that some consumers may have personal sensitivities which make them unable to tolerate a particular ingredient or formulation. If you haven’t already done so, we recommend that you discontinue using the product. If you choose to try another Olay moisturizer and you notice the product peeling. This can be caused by using too much product or one that is too moisturizing for your skin type. So we recommend trying to use less product. Our team would love to learn more about your experience. Please feel free to call us at (800) 285-5170 or email us through our Contact Us page.

Thank you for getting in touch about our Olay Ultimate Vitamin C Moisturizer. We're glad that the product was lightweight with a nice scent, and helped firm the skin. However, we are sorry to hear that you had some itching on your skin. That's not the results we want our consumers to have and we understand that this may have been disappointing for you. Please know that we are handling this with our Health and Safety team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. Still, we understand that some consumers may have personal sensitivities and so cannot tolerate specific ingredients or formulations. We do recommend you discontinue from using the product if you haven't done so already. When you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.

Thank you for reaching out about our Olay Ultimate Vitamin C + Antioxidants + Peptide24 Hydrating Moisturizer. We're deeply sorry to hear that your face burned and broke out. We understand that this can be a very upsetting experience and not one we want you to have. To make sure your comments get the attention they deserve, we'd like to collect some additional information. You can be assured that the details you provide will be shared with our Health and Safety Team, as well as the rest of our Olay Team. Safety is our top priority and all of our products have been thoroughly tested to be safe when used as directed. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we recommend discontinuing the use of the product. Any product left we ask that you keep it on hand in the event we may need to retrieve it. When you have the time, we'd like to hear more from you so please give us a call at (800) 285-5170 or email us through our Contact Us Page.

Thank you for getting in touch about our Olay Ultimate Vitamin C + Antioxidants + Peptide 24 Moisturizer. We're sorry if you didn't get the results that you were hoping for. Please know that cleansing and moisturizing day and night helps deliver the best of results. Our research shows that your skin should feel noticeably different within a week of use and that you should start seeing a difference in your skin within 2 weeks. We'd love to hear more from you. When you're ready, please give us a call at (800) 285-5170 or email us through our Contact Us Page.