Hi Samantha, Thank you for taking the time to share this feedback with us. We’re glad to hear your Shark FlexStyle works well overall, but we understand how disappointing it is when the curls don’t last, and the unit feels heavy or awkward, especially given the investment. For tips on improving curl longevity, please check out the link below. https://support.sharkninja.com/en-CA/article/HD400-Series-Shark-FlexStyle-Tips-for-Curl-longevity-ca If you have any further questions, please feel free to reach out to us through the link below. https://support.sharkninja.com/contact-us Kind regards, Shark Beauty

Hi Teaghan, Thank you for taking the time to leave a review. We understand your perspective as a stylist and how important comfort, control, and performance are when using your tools day to day. Your comments about the grip, styling results, and overall design are truly valuable, and we’ll be sure to share this feedback with the relevant teams internally. In the meantime, we recommend checking out our self-help guide below for helpful styling tips that may improve your experience: https://support.sharkninja.com/article/HD400-Series-Shark-FlexStyle-Tips-for-Curl-longevity?redirect=false If you still need further assistance, please feel free to connect with our support team here: https://support.sharkninja.com/contact-us We’re here to support you and help you get the best possible results. Kind regards, Shark Beauty.

Hi there, Thank you so much for taking the time to leave a review. We’re truly sorry to hear that your Shark FlexStyle is making a high‑pitch noise that’s causing discomfort. We completely understand how upsetting and disruptive that can be, and we want to do everything we can to help make things right. At the same time, we’re really glad to hear that it speeds up your hair routine and that you find it easy to use. Thank you for sharing this with us. Your feedback is incredibly valuable, and we’ll be sure it reaches the appropriate teams internally. In the meantime, we recommend checking our self‑help guide below for steps that may help resolve the issue you’re experiencing: https://support.sharkninja.com/article/HD400-Series-Shark-FlexStyle-Air-Styling-Drying-System-Troubleshooting-Guide. If the noise continues after trying those suggestions, please follow the instructions at the end of the guide to contact our support team. We’re here and ready to help ensure you have the best experience possible. Kind regards, Shark Beauty NA.