I had a 2021 Model Sterns And Foster Reserve Cal King bed and it was the best bed I have ever experienced. When my movers damaged my mattress, I went right out and bought another one of the same model. When the bed arrived I noticed several things had changed. Even though it had the same name and softness, the mattress was completely different. First off, the quality of the covering material is much lower. Seems to be made of some sort of polyester or nylon. The new covering material allows your sheets slide around on the bed when you move or roll over in bed. The new material also seems to hold body heat. I have never had a problem with sleeping hot, but this new mattress makes me and my spouse very warm at night. Lastly, the new bed has tufting that has very firm knots in the center of the tufts. Making for a lumpy bed with hard spots all over it. I found myself not able to find a comfortable position, and always being disturbed by high and low spots as well as hard knots all over the bed. Its a shame because the 2021 model I replaced had none of these issues. After trying to get used to the mattress for 30 days I ended up returning it. Sadly, it seems all the Reserve collection mattresses have this cover and tufting. I would recommend trying out the mattress in a store before purchase. I am still giving 2 stars because other than the issues with the cover, the bed is a nice product.

We first had a different model and it hurt so much when we woke up. We got this one instead and at first it was ok (it's only a year old) and now I can't stand it. I hurt, it indents and that doesn't come out so I roll towards the indentation. Now I have to sleep in the middle of the bed to keep from sinking. It's a king and I'm sleep by myself now so there's plenty of room to move around but I shouldn't have to. Not sure what's wrong with this but it's the worst I've ever slept on.

This mattress is worth every penny!! I have issues with my back and have went through several mattresses, finally invested in this mattress and I'm so happy I did. Never slept better! I can't say enough about this mattress. Please try one out, you will see for yourself.

[This review was collected as part of a promotion.] This mattress is a huge upgrade from our previous one. It's very soft and cushiony while still being supportive. We have it on a platform bed with slats, so we did not need a foundation and I'm glad because the mattress is very tall in itself. You'll need sheets with deep pockets in order to fit! There's a reason why Stearns & Foster is the best.

[This review was collected as part of a promotion.] I love this mattress. Ever since I got it, I have been sleeping better. The combo of coils and memory foam meant that I don't feel my husband move at night. I was concerned about how big it looks that my sheets would not fit on it but the deep pocket sheets don't move an inch.

[This review was collected as part of a promotion.] Oh my goodness!! As soon as I unboxed my wonderful Pillow top mattress and didn't even put it on my bed yet, I just put in on my floor and I lay down on it for an hour! It was amazing!!! Not too soft not too hard, the level of detail for this mattress is insane! It's cushioning and colors options is gorgeous it's been a little over a week since I got my free sample, and I'm in love with it! It definitely improved my sleep and mood that I don't want to leave my bed anymore, I honestly have no problem staying on bed all day long now! And I thought I had wonderful mattress before this one, yes its expensive and with Pillow top but definitely not like this one!! I can't compare. It's the best free sample I ever got! I already told my friends and family, and I'm getting one for my guest room. I only wish I got the firm top instead because my husband doesn't like soft top for his back :(

We had our mattress delivered today so have not slept on it yet. The buying experience was excellent. James Foreman was our Outfitter and he took as much time as we needed to test each mattress and find the one that was best for our sleep needs. He explained the pros and cons of each mattress and also explained their mattress recycling program as well as their delivery experience. By the time we left the store, we were confident that we could make a decision and be happy with our mattress. The next day, I placed the order with Steve, the manager, who also explained the delivery and mattress pickup process. Our mattress came on time and was quickly taken upstairs and installed along with the box springs we bought. We used our current metal frame and the mattress and box springs fit perfectly. All in all, we had an excellent experience with Mattress Outfitters and I will recommend them to friends and family. Thanks, James and Steve, we appreciate your knowledge and professionalism.

Mattress was great for 1 month until suddenly a 6 inch deep by 3 foot long hole appeared in the center of the mattress. It's unusable now. I have tried every phone number and customer support email on the website dozens of times, no response. You can't talk to anyone. It's supposed to have a 10 year warranty. Bought from a large furniture store but they special ordered this mattress, not a Stearns and Foster dealer, so they won't help at all. Worst customer service ever. I'm ready to drive the mattress 12 hours to the factory and return it in person. I'm hoping to get a response from this review as nothing else works.

This is the third mattress in 25 months. I weigh 190 pounds my wife weighs 125 pounds and after about 9 to 10 months the mattresses just cave-in and we're trying to sleep in divot and there is a big hump in the middle. The exact same thing happened on our first mattress and after 10 months they replaced it with another mattress after nine months we have to have that mattress replaced. So we just got this mattress last week and we will see what happens.

Im 5'8 140 skinny and on the boney side. There website is misleading. If you ask the sales or "experts as they call it lol. They say its the softest but i disagree. If your under 150 its a bit over kill with all these extra coils which still gives you a stiff and hard feeling. If your under 150 its going to be hard to break in i had to keep walking on mine 10- 20mins a day. To finally loosen it up. I still wake up with shoulder and arm pains do the stiffness and lack of conforming. . Also the buttons are annoying and feels like rocks /pebbles if your laying on one.. should put something over them. theyll tell you to use a pad or topper. Which didnt help and is ridiculous because you spend lots of money to avoid this. The luxe hybrid soft feels much more softer and better conforming. A Hybrid will always feel softer im not sure why they push this one as the softest. I say because most expensive and they get bigger commission off it as well as company profits more. Sad its all about money and not the customer anymore. If your heavier than 150 and like a firm soft , and can deal with the buttons. this may be the one for you. If your lightweight like me i try the soft hybrid. Also choose different stores . My stores the displays are not properly supported and they sag. No center support and you can see them bending. Shop around theres better price mattresses that will do the same. Do your research look on redit , quora, and other community personal opinions. People who actually own and want to help. All these reviews say the same thing. There paid for it and get the mattresses for free. Of course there going say good things.