Thank you for bringing this to our attention. That is definitely not the kind of experience that we want you to have. Please allow us to turn this experience around for you. Our Consumer Care Specialist will reach out to you via email. Kindly respond directly so that we can have your issue addressed.

Thank you for taking the time to contact Rubbermaid. We’re sorry to hear about the cracking issue of your Rubbermaid Brilliance container. We'd be happy to help. Reheating implies the maximum short term service temperature of a Rubbermaid container is 165°F followed by a cool down period. Maintaining temperatures at 165°F or higher for more than 30 seconds is considered cooking, and is outside the intended use of these products. Also, this item is made of materials that are safe for freezer use. Please note that plastics are less flexible when cold or frozen and may break if dropped. Also note that water expands when frozen, so when filled to capacity the container could expand and crack and the wiper seal could be deflected. If you need further information you may contact us directly or using the contact form on our website. Have a great day.

Thank you for taking the time to submit a review. We understand your disappointment about Brilliance™ Food Storage Containers Set. For assistance, contact our Consumer Care team by phone. Our team is available Monday-Friday 9:00-5:00 EST at 888-895-2110. Have a great day!

Thanks for taking the time to review our Brilliance Food Storage! We are sorry to hear that you've experienced an inconvenience with your product. We see that you've recently contacted our Consumer Care Department. We look forward to seeing how we may assist.