Thanks for taking the time to review our Brilliance Food Storage! We are sorry to hear that you've experienced an inconvenience with your product. We see that you've recently contacted our Consumer Care Department. We look forward to seeing how we may assist.

Thank you for bringing this to our attention. That is definitely not the kind of experience that we want you to have. Please allow us to turn this experience around for you. Our Consumer Care Specialist will reach out to you via email. Kindly respond directly so that we can have your issue addressed.

We are sorry to hear about your experience with the product. Please reach out to us directly so we can gather more information from you and see what options we may have to offer. Our consumer care number is 1-888-895-2110 we are in the office, M-F 9am to 5pm EST. Rubbermaid Consumer Care

Thanks for sharing your review of our Brilliance Food Storage Containers! .We'd like to gather further information. You will be contacted shortly by a member of our Rubbermaid Consumer Care Team.

Thanks for your review of our Brilliance food storage containers! We are sorry to hear that you've experienced this difficulty with your item's lids. We'd like to gather further information. You will be contacted shortly by a member of our Rubbermaid Consumer Care Team.

Thank you for taking the time to contact Rubbermaid. We’re sorry to hear about the cracking issue of your Rubbermaid Brilliance container. We'd be happy to help. Reheating implies the maximum short term service temperature of a Rubbermaid container is 165°F followed by a cool down period. Maintaining temperatures at 165°F or higher for more than 30 seconds is considered cooking, and is outside the intended use of these products. Also, this item is made of materials that are safe for freezer use. Please note that plastics are less flexible when cold or frozen and may break if dropped. Also note that water expands when frozen, so when filled to capacity the container could expand and crack and the wiper seal could be deflected. If you need further information you may contact us directly or using the contact form on our website. Have a great day.