We're sorry you're feeling burned, Nicole, and we appreciate you letting us know. It may help to know we make several different sizes of Tide Ultra Concentrated Liquid Laundry Detergent with Original fragrance. It's possible Sam's Club ordered a different size; we hope you'll give them a call and ask them about this. Their number is 1 (888) 746-7726.

We appreciate your concerns over safety, and want to share with you that all of our Fabric Care products have always been safe to use as intended. It may help to know all Tide products have always been in compliance with the law in the jurisdictions where they are marketed. Additionally, over the past two decades, P&G has strived to lower residual 1,4-Dioxane levels. This has resulted in developing state-of-the-art process controls leading to extremely low levels of 1,4-Dioxane in our products. The levels are so low that washing and wearing over 1,000 loads of laundry every day would be still safe.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure your laundry comes out fresh and clean. For the best results, make sure to use the hottest water safe for your fabric, as well as not overload your washing machine and pre-treat any noticeable stains beforehand. We'd like to help you get the most from your Tide, so when you have a minute, please get in touch with us at (800) 879-8433.

We're very sorry you're unhappy with your Tide Ultra Concentrated Liquid Detergent purchase. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that scent preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. We'd like to suggest trying our Tide Free & Gentle version that is unscented, or our Tide Purclean which is also unscented and free of perfumes.

We appreciate you taking the time to share this with us. If you'd like to share more with the Tide Team, please give us a call at (800) 879-8433.