Hello Rhonda, at VIZIO we obsess over every detail so we can deliver the best products with you in mind. To make sure you’re getting the most out of your VIZIO TV, we’d recommend that you connect your devices with an HDMI cable, and are set to broadcast in 4K (2160p). You can also adjust your picture settings in the Menu under ‘Picture Mode’ to align with the content you’re watching or room brightness. If you’d like any assistance adjusting your picture settings, our customer support team would love to help you dial in the TV to your preference. You can reach them at support.vizio.com and clicking ‘Contact Us’.

Hello Leslie, VIZIO is committed to making sure that our televisions meet and exceed industry packaging certifications to avoid situations like this. Rarely, damage will occur during transportation, and since our packaging has been certified to prevent damage while in transit, we’d recommend you reach out to the shipping company and retailer to file a claim. Most shippers will allow you to file a claim and reimburse you for the cost of the television.