We're sorry you're feeling disappointed, since our Heavy Duty Dusters go through many quality checks to ensure they reach you in the best possible condition. We'll be sure to share your thoughts with our team. It may be helpful to know that the Heavy Duty version of our Dusters contain 50% more fibers than our base Dusters. To get great cleaning results, we recommend fluffing the fibers before inserting the Dusters onto the handle. To fluff the fibers, hold both ends of the duster cloth and move your hands up and down quickly in a wave-like motion. We hope this is helpful, and please give us a call at (800) 214-8734 if there's anything more we can assist you with.

Thank you for sharing your thoughts on our Swiffer Heavy Duty Dusters. We want you to know we have many checks in place to ensure that our products help you clean with ease, so we're sorry to hear that wasn't the case for you. On our Heavy Duty Dusters, there should be two sleeves between the fluffy layers of the duster for the handle to be inserted into. So we can learn more about this for our Quality Team, and provide assistance, please give us a call at 1-800-214-8734.

Please know, we only expect you'll be fully satisfied with your Swiffer Duster Heavy Duty Starter Kit. We'd like to learn more about your experience, to help your opinion turn around. Give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.

We're very sorry to learn of your recent experiences with the Swiffer Duster. What you've described isn't something we'd expect, especially since our products go through so many quality checks to ensure perfect condition and function. Make sure both handle prongs are inserted all the way into the sleeves on the duster. Since you have the Heavy Duty dusters, there are two sleeves between the fluffy layers. We'd like to learn more about your device and try to make things right. Please give us a call at (800) 742-9220.

We are so sorry you are having this experience, Denny78. Our products undergo many quality checks to ensure they get to you in perfect condition. For best results, fluff the duster before inserting it into the handle. You may also pull at the fibers to further fluff them. The more fluffed the fibers, the better cleaning results you'll get. So we can learn more about your experience, please call us at (800) 214-8734 when you have a moment.