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Customer reviews for Neutrogena Makeup Remover & Night Calming Cleansing Towelettes, 25 ct., 5 pk. for
Neutrogena Makeup Remover & Night Calming Cleansing Towelettes, 25 ct., 5 pk.
4.5 out of 5 stars
stars
4,861 ratings3,053 reviews
  1. 5 stars79% (3,836)
  2. 4 stars10% (496)
  3. 3 stars2% (109)
  4. 2 stars2% (92)
  5. 1 star7% (328)

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Showing 831-840 of 3,053 reviews
May 11, 2018
Reviewer name: JennLike
1 out of 5 stars
1 out of 5 stars review

Made my eyes swell and itch like crazy!

This is the second review I am writing about this product. I followed the guidelines on the first review and received an email saying they would not publish. I am hoping this one stays! I used these towelettes along with the bottled makeup remover. On some days my eyes will get all puffy and rd and itch like crazy, I couldn't figure out why as I had used both products before. I finally started to just use the towelettes and on the first day, BAM! my eyes were swollen and itchy. I've stopped using and have had no problems.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Customer Service

Thank you for reaching back out to us! We're very sorry to hear about your experience, as we wouldn't expect this while using our products. We looked into this and your review was posted to our website, and we apologize for any inconvenience in the review process. We'd like to learn more to see how we can help. Please give us a call at: 1-800-582-4048 Monday through Friday 9 AM to 5:30 PM ET. We look forward to hearing from you!

May 27, 2022
Reviewer name: Miss46801
4 out of 5 stars
4 out of 5 stars review

Miss Clean

[This review was collected as part of a promotion.] These super soft towelettes removed all my daily grime and makeup, even my stubborn waterproof eyeliner and mascara--without needing to give my face a scrub down. I do wish they stayed wetter longer though! I have found that sometimes wipes can easily dry out after a month.

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Care

Our team would love a chance to chat with you further about your experience using our cleansing wipes! Please give us a call at 1-800-582-4048 M-F 9 am-5:30 pm ET. Thank you!

Nov 19, 2018
Reviewer name: Erika7
3 out of 5 stars
3 out of 5 stars review

Good in a Pinch, but Feels Like it's Damaging Skin

I've been using these for a while but have now been forced to mostly stop because it feels like it's damaging my skin over time. The wipes are not as wet as they use to be and sometimes are nearly dry (and I've made very sure to seal it properly--but they often come dry from the first wipe after being freshly opened). Recently, the fabric feels scratchy on my skin, requires more wipes and effort to get the makeup off, and makes my skin feel raw--especially around my eyes. I mean, it feels like I've scrubbed at my face even when I haven't. I kept buying them thinking I just received a bad batch, but I guess I've had a lot of bad batches. Over time, I've gone from using them daily to now only using them for emergencies when traveling.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Service

We'd love to chat some more about this, Erika! Give us a call at 1-800-582-4048 between 9am and 5:30pm ET, Monday-Friday. Can't wait to hear from you!

Jul 9, 2024
Reviewer name: Mandor2
5 out of 5 stars
5 out of 5 stars review

A staple makeup removing wipe!

[This review was collected as part of a promotion.] The Neutrogena makeup remover wipes work great and have an amazing price point per value. I love that the formula doesn't irritate my skin or leaves a residue. These quickly take off makeup and are perfect to use at home or on the go. I love having some with me in my car or bag in case anything comes up. Would highly recommend!

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
Jul 5, 2024
Reviewer name: Carrie1
5 out of 5 stars
5 out of 5 stars review

Easy makeup remover

[This review was collected as part of a promotion.] Neutrogena make remover wipes are fabulous! There is a resealable opening on the top to keep the last wipe as fresh as the first. The wipes are very soft and gentle on the skin and definitely do the job of removing makeup and daily grime.

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
Feb 25, 2020
Reviewer name: lyndsay_nicole12
4 out of 5 stars
4 out of 5 stars review

My go-to vacation makeup remover wipes. Typically when I’m home, I use the liquid form or coconut oil but when I’m on the move these wipes are a huge lifesaver to remove makeup before washing my face. I like that they don’t sting my eyes and are low priced.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
Jul 14, 2024
Reviewer name: Steph8
5 out of 5 stars
5 out of 5 stars review

Works

[This review was collected as part of a promotion.] Neutrogena makeup remover wipes works great. They remove makeup very easy, even the water proof mascara. The wipes are soft and not rough on your face. They leave your face really soft after use. They have a small scent but it smells good. I would recommend.

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
Aug 2, 2011
Reviewer name: JennJenn350
5 out of 5 stars
5 out of 5 stars review

Been using for YEARS! Fantastic Product!

This is the absolute BEST makeup remover EVER! I've tried a ton of makeup removers and most of them make my eyes burn, not this one! The cloth is so soft and removes my makeup very easily. The only issue I have with it is that its really "oily". I wash my face immediately after using it. I've been using this remover for years and will never switch to another remover! BUY IT!

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
Mar 21, 2022
Reviewer name: Lina
1 out of 5 stars
1 out of 5 stars review

BRING BACK THE OLD FORMULA

Awful new wipes. They feel drier, thinner, and abrasive on the face. In your hand they feel soft, sure, but when you start using them they feel scratchy. They do a terrible job removing mascara and eyeliner now. My skin isn't sensitive yet these wipes made it very irritated; that's never happened before. It might be because you have to rub so much to actually remove your makeup now, or it's the new formula, since that's changed as well. It smells awful now and doesn't even work. Bring back the old wipes.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Care

We're extremely sorry to hear about your experience with these wipes, but we appreciate you letting us know! We'd love to learn more, so please call us at 1-800-582-4048 when you have time between 9 AM & 5:30 PM ET, Mon-Fri. Talk to you soon!

May 26, 2022
Reviewer name: hollieshotlist6
5 out of 5 stars
5 out of 5 stars review

Bye bye makeup!

[This review was collected as part of a promotion.] I absolutely love these wipes! Makeup has no chance against them and my face feels amazing after using them! These are perfect for those late nights that you have no time or energy to do your entire skincare routine but they are also perfect for everyday use!!

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407