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Customer reviews for Neutrogena Makeup Remover & Night Calming Cleansing Towelettes, 25 ct., 5 pk. for
Neutrogena Makeup Remover & Night Calming Cleansing Towelettes, 25 ct., 5 pk.
4.5 out of 5 stars
stars
4,861 ratings3,053 reviews
  1. 5 stars79% (3,836)
  2. 4 stars10% (496)
  3. 3 stars2% (109)
  4. 2 stars2% (92)
  5. 1 star7% (328)

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Showing 621-630 of 3,053 reviews
Jun 19, 2020
Reviewer name: pameluna
5 out of 5 stars
5 out of 5 stars review

If you're looking for a product that does the job at removing even waterproof mascara while also not breaking the bank, then Neutrogena os the way to go. I was a bit skeptical at first since towelettes don't usually do the trick for me but these are the exception

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
May 28, 2011
Reviewer name: lauralouedith
5 out of 5 stars
5 out of 5 stars review

LOVE THIS.

gets off ALL my make up. even my EYE make up. mascara, shadow and liner. it smells great and feels great. i have to remember not too rub so hard around the eye area(no need to rub so hard). i keep it by my bed.(cause i am lazy and do not want to stand infront of the mirror when i am tired) My husband actually likes the smell of it. i have tried others and none work like this. leaves my face feeling soft and moisturized.ahh!

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
May 8, 2018
Reviewer name: Heather
1 out of 5 stars
1 out of 5 stars review

Aaack!

OMG did they change formula? Bern using this for years. Picked up a new pack and used it this morning (work night shift) went to bed, woke up looking like I had the measles! My skin feels rough, it hurts, I'm slathered in aloe...god I hope my patients don't think I'm contagious!

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Customer Service

We would never expect this to happen and we want to learn as much about this as possible. Give us a call at 1-800-582-4048 Mon-Fri, 9am-530pm ET. We hope to hear from you soon!

May 24, 2022
Reviewer name: Chrys2
5 out of 5 stars
5 out of 5 stars review

Neutrogena makeup remover

[This review was collected as part of a promotion.] I love how clean these makeup remover cleansing towelettes gets your face, while being very soft and gentle. It does exactly what it says, removes up to 99% of makeup, even waterproof mascara, lifts away dirt, oil and sunscreen. I'm beyond impressed with the fact that they are plant based, being good to the planet.

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
Jul 9, 2024
Reviewer name: AliB7
4 out of 5 stars
4 out of 5 stars review

Effective makeup remover

[This review was collected as part of a promotion.] I have pretty normal skin but prefer fragrance free skincare products. These simple makeup wipes did a decent job at removing makeup at the end of the day without causing me any negative reactions or breakouts. I do wish they were a tad bit wetter because I felt I had to go over a few spots more than once. But overall I thought these were great!

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
Apr 21, 2022
Reviewer name: Sus45
1 out of 5 stars
1 out of 5 stars review

Disappointed

This new formula is very disappointing. I loved the old formula and used it exclusively for years. The new ones are way too dry and don't remove make up nearly as well. I'm going to have to go with a new brand if the original formula is no longer available. Why would you change something so perfect?

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Neutrogena

We're sorry to hear our wipes aren't working for you. We'd love to know more, please call our number 1-800-582-4048 Monday through Friday between 9:00 a.m. and 5:30 p.m. EST. Have your reviewer name on hand so we can find you right away.

Oct 1, 2018
Reviewer name: Mo16
1 out of 5 stars
1 out of 5 stars review

Rash began to occur

I've always used these makeup wipes but 3 weeks ago I bought a new packet and a rash began to form along my nose and cheeks. It really messed with my skin and I threw out my wipes since it was the only new product I had used on my face during that time. I am currently still trying to get rid of the rash and had to get some medication to take care of it, I wonder if Neutrogena used a new product on the wipes or if my packet was defective.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Care

Hi there, thanks for taking the time to write a review! We'd like to apologize as this isn't something we'd typically expect from our products. With that being said, we'd like to learn more about your experience with the wipes. When you have a chance, please give us a call at 1-800-582-4048. We're available Monday through Friday 9 AM - 5:30 PM ET. We look forward to hearing from you!

Oct 5, 2018
Reviewer name: Alysaking0326
5 out of 5 stars
5 out of 5 stars review

Makeup remover

Honestly those of you getting rashes need to get an allergy Test done, skin changes and you could be allergic to one of the ingredients now even though you weren’t a while ago. I Just used these last night and I’ve used them for years and I have zero issues and they get rid of makeup so easily!

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
Sep 12, 2014
Reviewer name: MTravels
2 out of 5 stars
2 out of 5 stars review

Please go back to the old fragrance

Been using this product for years and loved everything about it. I can't stand the new smell. It is very strong and I dislike it so much I've thrown away the entire pack. Will have to find a new product, and that breaks my heart since I was 100% pleased with the original version. Is there any chance Neutrogena would consider changing it back to what it was?

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
Mar 17, 2018
Reviewer name: Devi
5 out of 5 stars
5 out of 5 stars review

They smell SO good and work wonders!

I've been using these for a few months now, and I love how well they work. Will probably never go back to what I was using before, these are so great. Not to mention they smell really good too, and leave my skin feeling soft and most importantly, clean!

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407