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Customer reviews for Neutrogena Makeup Remover & Night Calming Cleansing Towelettes, 25 ct., 5 pk. for
Neutrogena Makeup Remover & Night Calming Cleansing Towelettes, 25 ct., 5 pk.
4.5 out of 5 stars
stars
4,861 ratings3,053 reviews
  1. 5 stars79% (3,836)
  2. 4 stars10% (496)
  3. 3 stars2% (109)
  4. 2 stars2% (92)
  5. 1 star7% (328)
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Showing 581-590 of 3,053 reviews
Oct 5, 2012
Reviewer name: PumpIronGirl
4 out of 5 stars
4 out of 5 stars review

Works great, but not compatible with my skin!

These makeup removing towelettes do everything they say they will in regards to removing makeup. However, if you have sensitive or acne prone skin I would suggest not using this for your face, perhaps just your eyes. If you do use it on your face, wash your face immediately after use with a cleanser. It does cause breakouts if the residue in left on the skins surface!!! If you are NOT prone to breakouts and don't have sensitive skin this is a great product for you, it does work, and leaves your skin feeling moisturized, but this made me break out, and leaves my skin looking blotchy.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
Sep 26, 2014
Reviewer name: loveit!
5 out of 5 stars
5 out of 5 stars review

Excellent makeup remover!

I LOVE this product!! I've tried other makeup remover towelettes and was always disappointed. Neutrogena is very effective and easy on my skin. I also appreciate the size of the towels . . . just perfect! I only wish there were 30 in a package because at one time there was. Thank you for a great product!

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
Jul 8, 2024
Reviewer name: cassiexx4307
4 out of 5 stars
4 out of 5 stars review

Super convenient

[This review was collected as part of a promotion.] I absolutely love the convenience of Neutrogena makeup remover wipes! They're perfect for nights when I'm too tired for a full routine or mornings when I'm short on time. They take off all my makeup, including waterproof mascara, which is a major plus. My skin does feel clean after using them, but sometimes if I've been wearing a lot of makeup, there can be a greasy residue left behind. Overall, they're a lifesaver for those quick and easy makeup removals, but I might need to follow up with a cleanser on heavy makeup days.

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Care Center

Thank you so much for bringing this to our attention! We appreciate your review and would like to learn more about your experience. When you have a moment, please give us a call at 1-800-582-4048. Our team is available Monday-Friday, 9:00 am-5:30 pm EST. We hope to hear from you soon!

May 25, 2022
Reviewer name: jme945445
4 out of 5 stars
4 out of 5 stars review

Newer and better

[This review was collected as part of a promotion.] It does have a much better feel than the wipes I have used before from Neutrogena. They are softer and feels lighter on my face. Still a little hard using for mascara and packaging is smaller but harder to open and pull wipe out.

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Care

Thanks for sharing your feedback with us! We're happy to hear you had a better experience with these wipes than the previous ones you've used, but we're sad to hear you had a hard time opening the package and pulling out a wipe. Our team would like to hear more to see how we can help! When you can, please have the wipes handy and give us a call at 1-800-582-4048 M-F 9 am-5:30 pm ET, so we can chat. We appreciate you bringing this to our attention and we hope to hear from you soon!

Jul 13, 2024
Reviewer name: Steamboatwilly4
5 out of 5 stars
5 out of 5 stars review

Love it!

[This review was collected as part of a promotion.] When taking my makeup off and reaching for this White On the top of my head To the bottom of my chin and all in between gets clean Dirty on 1 side I flipped it over I wipe to his clean on the other side If I need another sheet All as I All as I need My face is smooth My face is moist How happy And I'm happy Then I put on some Neutrogena's white cream Night cream I go to bed.

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
May 8, 2018
Reviewer name: ChristineAMG
1 out of 5 stars
1 out of 5 stars review

Itching

I am another among the many that have recently had a poor reaction to these wipes. Have used dozens and dozens of packs over the years and have recently, after opening a new pack, started getting very itchy and burning hives along my neck and jaw. Something is terribly wrong here.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Care Center

Like you, this isn't something we'd normally expect from our wipes, so we're sorry to hear about this! We'd like to learn more and see how we can help, so when you have a moment, please call us at 1-800-582-4048. One of our specialists will be available Monday-Friday, 9AM-5:30PM ET. We look forward to hearing from you.

Feb 19, 2022
Reviewer name: Bummed44
1 out of 5 stars
1 out of 5 stars review

PLEASE go back to your old wipes!

Why mess with perfection? Your new wipes are horrible. Rough, scratchy, dry, and takes three wipes to remove my makeup, instead of one. I guess that makes you more money. I was using the old version for years, loved everything about them. Soft, moist, and would even remove waterproof mascara without irritation. They were amazing!!! Wish I would've stocked up on them. I know get over it, it's just a makeup remover wipe. But, now I will have to be in search of something better than this new version of yours. You've lost me as a lifelong customer. And, from some of the other recent reviews, maybe more than just me!

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Care

We'd like the opportunity to hear more of your feedback about our cleansing wipes. When you have time please call us at 1-800-582-4048 M-F 9 am-5:30 pm ET so we can chat. Thank you.

Jul 4, 2024
Reviewer name: HappyFace6
5 out of 5 stars
5 out of 5 stars review

Neutrogena Facial Makeup Wipes

[This review was collected as part of a promotion.] The smell, texture, thickness, effectiveness of removal of makeup is super impressive!! I thought I would wake up with raccoon eyes Nope!! I thought I would have to use several wipes a Nope! One side of the wipe clean my entire face and I use the order side just to make sure that stubborn eye makeup was off and it was. But since the wipes smell so pleasant I wipe again on the other side just to make sure and it did not disappoint. Love it! This is definitely a great buy and a needed purchase for makeup wearers. The wipes are nice an soft and did not cause any type of irritation to my skin.

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
Aug 26, 2018
Reviewer name: Nooshad
1 out of 5 stars
1 out of 5 stars review

Stay away!!! Horrible product!

I have been using these face wipes for years and suddenly had a horrible reaction. I’m not sure if they are selling expired wipes but both of my eyes were swollen shut and my entire face is dry and chapped. On top of everything my face is burning and itchy. Stay away from this product!!!!

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Service

Unfortunate to hear, Nooshad, but glad you mentioned something so we could help! Go ahead and give us a call at 1-800-582-4048 so we can talk it over. You can reach us Monday - Friday, between 9am and 5:30pm EST. Thanks!

May 5, 2020
Reviewer name: armanig3
5 out of 5 stars
5 out of 5 stars review

This is the ONLY make-up remover I use. I love the towelettes as opposed to creams and gels or other make up removers. This removes any makeup, especially tricky mascara!! I buy the refills too because I only use this product. There is no towelette that effectively removes makeup like this one does!

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407