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Customer reviews for Neutrogena Makeup Remover & Night Calming Cleansing Towelettes, 25 ct., 5 pk. for
Neutrogena Makeup Remover & Night Calming Cleansing Towelettes, 25 ct., 5 pk.
4.5 out of 5 stars
stars
4,861 ratings3,053 reviews
  1. 5 stars79% (3,836)
  2. 4 stars10% (496)
  3. 3 stars2% (109)
  4. 2 stars2% (92)
  5. 1 star7% (328)
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Showing 371-380 of 3,053 reviews
Feb 11, 2020
Reviewer name: kaylabrookex
5 out of 5 stars
5 out of 5 stars review

I’ve been using these makeup remover wipes since I was in high school and I’m 22 now. Nothing compares to these for me. It removes all of my makeup so fast. It does leave residue but it’s not sticky it’s more moisturizing but it washes off with facial cleanser. I love these and will continue to repurchase !

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
Mar 2, 2020
Reviewer name: natalieh55
5 out of 5 stars
5 out of 5 stars review

These are some of the best wipes on the market! They are never dry and they take all of your makeup off so easily! Love these and will always repurchase! They’re soft and don’t irritate your skin. They leave your skin feeling soft and clean. No redness or drying.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
Jul 12, 2024
Reviewer name: KatieLadyCritiq8
3 out of 5 stars
3 out of 5 stars review

Stings My Face

[This review was collected as part of a promotion.] I want to like Make Up Remover Wipes, they are great when you need your face clean while on the go or a quick remove. But they always STING my face. I gave these a try hoping they would be gentle since they claim to be for sensitive skin but alas I still felt the sting. They do not thoroughly cleanse I still need to rinse and do a double cleanse. These wipes are great for a good refresh or first layer removal of makeup. But I do not feel like it's a complete cleanse. I feel al light residue of the cleanser used on the wipes after use.

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Care Center

Thank you so much for bringing this to our attention! We appreciate your review and would like to learn more about your experience. When you have a moment, please give us a call at 1-800-582-4048 . Our team is available Monday-Friday, 9:00 am-5:30 pm EST. We hope to hear from you soon!

Feb 23, 2020
Reviewer name: HeatherM
5 out of 5 stars
5 out of 5 stars review

I tend to be pretty lazy about my makeup removal. Sometimes I just fall asleep with my makeup on (yea not a great idea). I found if I get makeup removal wipes I use them a lot more often and it’s a lot easier and less messy. I love these because #1 they work and #2 they are adorable.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
May 11, 2018
Reviewer name: JennLike
1 out of 5 stars
1 out of 5 stars review

Made my eyes swell and itch like crazy!

This is the second review I am writing about this product. I followed the guidelines on the first review and received an email saying they would not publish. I am hoping this one stays! I used these towelettes along with the bottled makeup remover. On some days my eyes will get all puffy and rd and itch like crazy, I couldn't figure out why as I had used both products before. I finally started to just use the towelettes and on the first day, BAM! my eyes were swollen and itchy. I've stopped using and have had no problems.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Customer Service

Thank you for reaching back out to us! We're very sorry to hear about your experience, as we wouldn't expect this while using our products. We looked into this and your review was posted to our website, and we apologize for any inconvenience in the review process. We'd like to learn more to see how we can help. Please give us a call at: 1-800-582-4048 Monday through Friday 9 AM to 5:30 PM ET. We look forward to hearing from you!

Jun 7, 2022
Reviewer name: D3bees7
5 out of 5 stars
5 out of 5 stars review

The Right Touch

[This review was collected as part of a promotion.] I enjoyed the product because it didn't dry my skin out, or leave it too greasy. It took off all of the makeup without any residue left behind or me having to wash my face afterwards. I definitely would recommend this product to my friends and family.

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
Jun 1, 2022
Reviewer name: Honeycup9
5 out of 5 stars
5 out of 5 stars review

Amazing

[This review was collected as part of a promotion.] I absolutely LOVE these make up remover wipes, not only do they smell nice but the wipes are super soft and does a great job at removing make up and sunscreen. I am surprised that these wipes are plant based and work amazingly. I will be buying more and I recommend this product.

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
Oct 16, 2015
Reviewer name: janineinwashington
1 out of 5 stars
1 out of 5 stars review

This was my favorite splurge...what happened????

I used to use this everyday. It was gentle and smelled wonderful. Suddenly it smells horrible and burns my skin and eyes. I did a search to see if my package was counterfeit. It would make sense, since there are suddenly only 21 towelettes in the package, instead of 25. But, no. I see that you've really destroyed a wonderful product. I hope you don't do this with other time-tested Neutrogena products. I've been a fan all my life and I would hate to stop using everything you make.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Care

Hi Janine! Thanks for the review. We're interested in learning more about your experience with our product as this is something we would not expect. Please call us at 1-800-582-4048, Monday through Friday between the hours of 8AM-8PM EST. We look forward to your reply.

Feb 9, 2018
Reviewer name: Heathermarie507
1 out of 5 stars
1 out of 5 stars review

Burned my lips

I bought this product because it states opthamalogist and dermatologist approved and gentle on skin. It is great for removing makeup off my face, but it literally burned my skin on my lips and removed some of the skin which caused red splotches on my lips. I had a burning sensation for a few days and I had to treat it with topical medication for 3-4 days and took me a week before I could wear lipstick. I’ve used neutrogena before, but these I bought recently caused a bad reaction.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Service

This is surprising to us, too, Heathermarie507! We're glad that you wanted to give these wipes as chance after using some of our other products, but sorry to hear about your experience. This is something we'd like to talk about in person, so please give us a call at 1-800-582-4048, Monday - Friday, between 9:00AM and 5:30PM EST so we can see how we can help.Thank you!

Nov 26, 2014
Reviewer name: kbrooke2007
5 out of 5 stars
5 out of 5 stars review

They are greaaaattt!

I love these wipes. They work great for taking off make up, dirt and oil. They make my skin feel soo soft after I use them. They do not break out my skin. They are great and I highly suggest them. I’m a member of a rewards community on Crowdtap. All opinions are my own and this post has not been edited by third parties

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407