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Customer reviews for Neutrogena Makeup Remover & Night Calming Cleansing Towelettes, 25 ct., 5 pk. for
Neutrogena Makeup Remover & Night Calming Cleansing Towelettes, 25 ct., 5 pk.
4.5 out of 5 stars
stars
4,827 ratings3,050 reviews
  1. 5 stars79% (3,805)
  2. 4 stars10% (494)
  3. 3 stars2% (109)
  4. 2 stars2% (92)
  5. 1 star7% (327)

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Showing 331-340 of 3,050 reviews
Nov 20, 2018
Taylor728
1 out of 5 stars review

Horrible!

I bought this a few weeks ago to help get my makeup off for Theatre. Not only were they itchy and dry, after using one my face got redder and I felt a burning sensation across my face and now i have started breaking out. I will not buy these again because of this. I have used this product before and it worked. Fix this! People's skin shouldn't get irritated when they go to remove their makeup.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Service

We're so sorry to hear that! We definitely wouldn't expect this kind of reaction from any of our products, and we'd like to look into what happened in greater detail. When you have a minute please give us a call at 1-800-582-4048, Mon-Fri between 9 AM and 5:30 PM ET. We hope to hear from you soon.

May 27, 2022
Anonymous
5 out of 5 stars review

These are awesome

[This review was collected as part of a promotion.] I've used many makeup remover wipes and they never really remove all of my makeup. These ones not only removed all of my makeup, including the eye glitter I had onhad on for a party, but left no trades of it and left my skin looking and feeling great.

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
Dec 1, 2019
cosmeticl
5 out of 5 stars review

My absolute favorite makeup remover!!!! I use these wipes on myself and my clients. The wipe itself is so soft and gentle. The scent isn’t a strong one at all. It gets the job done. Great value and not pricey at all. It’s worth every coin. I will continue to re-purchase over and over again

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
Jan 9, 2020
1toughmama14
5 out of 5 stars review

I seriously could not survive without these wipes. They work so well. They remove everything with one quick sweep including my mascara. I typically only need one to make sure that my face is clean. They are not harsh on your skin at all and are inexpensive.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
May 24, 2022
Marie138
5 out of 5 stars review

Skin feels refreshed after

[This review was collected as part of a promotion.] I have been using these for about a week now and love them. They are easy to use and make it a quick process to clean makeup off at the end of the day. The leave my skin feeling soft and refreshed without drying it out. New favorite makeup remover for sure.

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
Jan 15, 2015
calypso
3 out of 5 stars review

Jennifer Garner Commercial

I noticed in your commercial that when Ms, Garner uses the wipe, with her eye closed, the mascara and the eye shadow are in the wrong places on the product after she removes the makeup. With your eye closed, the shadow would be on the top and the mascara on the bottom. This makes your product look deceitful.Why didn't anyone from your company catch this before producing this commercial? I like your products and trust the Neutrogena name but this commercial is not up to standard.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
Apr 8, 2022
Makeup Artist
1 out of 5 stars review

WORST MAKEUP REMOVER

These are the WORST makeup remover wipes ever. Whose “brilliant” idea was it to change the last ones? They were outstanding. The new ones are terrible. They don’t remove makeup as well as the original wipes. PLEASE BRING BACK THE OLDER FORMULA AND STOP TRYING TO PERFECT AN ALREADY PERFECT PRODUCT JUST TO SAVE A FEW DOLLARS. I won’t be purchasing them again. You have lost a customer by your obvious lack of concern for the consumer.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Care

Your experience is important to us and we'd like a chance to hear more of your feedback on our new makeup removing wipes. When you have time please call us at 1-800-582-4048 M-F 9 am-5:30 pm ET so we can chat. Thank you.

Jan 12, 2022
Anonymous
5 out of 5 stars review

My skin is so clean now

I received these wipes as a free sample and I have to say I love them. They really clean all the make up off my face and leaves my skin feeling so clean and shiny. I'm glad I got the chance to try these and I will be buying some soon because I love them.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
Oct 3, 2018
mlopez183
1 out of 5 stars review

WTF

Been having the SAME ISSUES everyone else has been having with this product! My eyes have gotten so puffy and itchy from this last pack I had and I got this horrible rash on my chin and it’s so dry and pealing. Idk what you put in these new packs but I’ve been using these wipes FOR YEARS because it was the only thing that didn’t make my skin dry and irritated while using and worked so well with taking off make up but now idk what y’all did. Would have given 0 stars but people need to know y’all don’t know what you’re doing anymore

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Care

Hi, we’re sorry about your experience and we’d like to help! Call us at 1-800-582-4048, we’re available M-F from 9:00 AM – 5:30 PM. Thanks and we look forward to hearing from you!

May 25, 2022
BrookeWire5
5 out of 5 stars review

Nice and gentle!

[This review was collected as part of a promotion.] I really enjoy these makeup remover wipes by Neutrogena. I like how soft they are and they just easily wipe all of my makeup away. The don't leave any residue either. I will always continue to purchase these!

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407