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Customer reviews for Neutrogena Makeup Remover & Night Calming Cleansing Towelettes, 25 ct., 5 pk. for
Neutrogena Makeup Remover & Night Calming Cleansing Towelettes, 25 ct., 5 pk.
4.5 out of 5 stars
stars
4,829 ratings3,050 reviews
  1. 5 stars79% (3,807)
  2. 4 stars10% (494)
  3. 3 stars2% (109)
  4. 2 stars2% (92)
  5. 1 star7% (327)
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Showing 1,281-1,290 of 3,050 reviews
May 24, 2022
KITTY4
1 out of 5 stars
1 out of 5 stars review

Not that great

[This review was collected as part of a promotion.] I was hoping better expectations from this product but did feel after using it left lol residue and couldn’t leave it on my face. Immediately had to wash my face which defeats the purpose of the wipes itself. Needs improvement for sure

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Care

You shouldn't have to wash your face after using our cleansing wipes and our team wants the chance to help! When you have a moment please give us a call at 1-800-582-4048 M-F 9 am-5:30 pm ET. Thank you.

May 7, 2018
Kirby
1 out of 5 stars
1 out of 5 stars review

Possible Reaction

I’ve been using these for years, and just started a new pack last week. I had an itchy patch on my face the next day, but didn’t think anything about it. Today it is very red and irritated, and I saw another person’s similar reaction post online. I’m afraid I have gotten a bad pack that has caused some sort of allergic reaction/burn.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer care

This is very unfortunate to hear and we appreciate you taking the time to leave your review. As you know this is certainly not the most common experience when using our products and we'd like to help out in any way possible. So we can gather some additional information and find a way to make this right, please contact: 1-800-582-4048 Monday through Friday 9AM-5:30PM EST. We look forward to helping further!

Feb 28, 2020
emily123
1 out of 5 stars
1 out of 5 stars review

Major facial irritation

I used to use these wipes for many years and they always did a good job removing all traces of makeup and left my face feeling soft. However, I started experiencing major facial irritation, almost like a rash or acne on my cheeks, and couldn't figure out what was causing it. I had never had this happen before but I finally stopped using the makeup remover wipes and my face is finally starting to heal. I have redness, bumps, itching, and my cheeks feel hot in the irritated areas. I have never had any skin problems before so this is very frustrating and upsetting. I would definitely never use these wipes again. They must have done something different as I used them for years with no problems and nothing else has changed on my end.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Care

We're so sorry to hear that you had a reaction to our makeup wipes. We'd like to chat more with you about this. Give us a call at 1-800-582-4048. We're available M-F 9AM-5:30PM ET. We hope to hear from you soon!

Sep 8, 2013
ab0696
4 out of 5 stars
4 out of 5 stars review

Leaves Skin Oily

I think this could be a great product for someone with dry skin. My skin stays normal, except around my nose it gets a little oily once in a while. I bought these hoping for a quick fix for makeup removal, because I hardly ever remember to wash my face before bed. Since using them, my relatively clear skin has turned red and is covered in acne. It is now very oily. I've stopped using them, and going to stick with the tried and true face and body bar for acne. However, that is just my experience. I don't reccomend this for me or others with normal or oily skin, but I do reccomend it for those with dry or sensitve skin. As far as quality, it removes makeup very well without harsh rubbing, the cloth holds up well and has a light scent.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
Jun 29, 2018
acireniahcam
1 out of 5 stars
1 out of 5 stars review

Irritation skin & burning sensation

I have been using these wipes for a couple of months now & I even picked up their Grapefruit Cleanser. I noticed that I’ve been having extreme itchiness on my face and it feels very rough. At first I thought it was quite normal. For the past couple of days, my skin has been burning, especially around the eyes. My eyes are swollen and I developed a rash on the sides of my mouth. I tried rinsing my face with cold water but I still feel the burning. Immediately stopping the use of this product.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Service

Oh no - we're terribly sorry to hear this! We wouldn't expect something like this from our Cleansing Towelettes, so we'd like to learn more about what happened and help in any way we can. Please call us at 800-582-4048; we're available Monday through Friday 9AM - 5:30PM ET. Looking forward to your call!

Jul 7, 2022
Makeup Remover User
1 out of 5 stars
1 out of 5 stars review

Disappointed

I bought these plant-based wipes by accident. I have bought the normal ones for years and love them. Since I bought them, I decided to give them a try. They DO NOT remove makeup nearly as well as the old wipes. I will not buy these again, and hope they are not planning on replacing the ones that really do a great job!

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
reply from CCC

Hey there! Could you please give us a call Monday-Friday 9am-5:30pm EST at 1-800-582-4048? We would love to hear more about your experience with using this product!

Jul 9, 2024
AllieB10
5 out of 5 stars
5 out of 5 stars review

Neutrogena Makeup Wipes

[This review was collected as part of a promotion.] These are by far my favorite makeup wipes ive ever used, not only do they remove all the makeup off my face gently, including my waterproof mascara, the makeup wipes are the perfect Size and they are so aodr and gentle on my face, i don't have to apply a ton of pressure like i do when using other brands. And i love the light scent it has to it. Definitely the only makeup wipe ill ever use from now on.

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
Feb 5, 2020
chrisdal1234
5 out of 5 stars
5 out of 5 stars review

These wipes are a must have for me, I use these every night to take off my makeup before cleansing, they make it so easy. Even mascara just wipes away with no tugging and pulling on the skin. I acually rip each one in half to double the usage. The wipes are so big, I can easily get away with useing just half a wipe to take off my entire face.

Review from neutrogena.com
Helpful?1NOMJLR7ZN8013939017407
Jul 3, 2024
Oleander2
5 out of 5 stars
5 out of 5 stars review

Easy to use & affordable!

[This review was collected as part of a promotion.] I typically use just store name brand makeup wipes, after trying these I will not go back! They were so easy to use and not messy, it took all of my makeup off with ease! 10/10 recommend from beginners to makeup artist

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
May 24, 2022
Njensen4232
4 out of 5 stars
4 out of 5 stars review

Awesome for eyeliner removal!

[This review was collected as part of a promotion.] These wipes on first glance seem a little flimsy compared to what I was using. However, I wear very thick black winged eyeliner and mascara daily and a single wipe took pretty much all of it off, the next morning I had some very light smudging from leftover mascara but that was it. They also effortlessly remove foundation /concealer, I tried them both before and after washing my face and they picked up product still left on my face after washing. They also have a nice scent and are in a convenient, resealable container. I've been using makeup wipes through a subscription service but feel like these are a much better value, have nothing to negative to say about them.

Review from Home Tester Club
Helpful?1NOMJLR7ZN8013939017407
reply from Consumer Care

Hi there, Nikki! Our team would love a chance to chat with you about your experience using our makeup remover wipes. When you can, please give us a call at 1-800-582-4048 M-F 9 am-5:30 pm ET. We look forward to hearing from you!