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Customer reviews for SAMSUNG 55" Class CU7000D Crystal UHD Smart TV - UN55CU7000DXZA for
SAMSUNG 55" Class CU7000D Crystal UHD Smart TV - UN55CU7000DXZA
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4.6 out of 5 stars
stars
659 ratings572 reviews
  1. 5 stars72% (473)
  2. 4 stars20% (132)
  3. 3 stars4% (26)
  4. 2 stars1% (7)
  5. 1 star3% (21)

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Showing 11-20 of 572 reviews
Jan 15, 2024
Reviewer name: M L S
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

3 year warranty takes weeks to get repkaced

TV was broken right out of the box. I am still waiting for a replacement from Samsung 3 weeks later. Admittedly this is the 1st Samsung electronic product that was bad ever

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reply from Samsung

Hi M L S,I'm very sorry to hear that your CU7000 TV was delivered broken and you have to wait for a replacement. Your patience is very much appreciated. If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.Thanks for being a part of the Samsung family!~ Samsung Advisor

Feb 17, 2024
Reviewer name: Rawadkan
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Have issue

The TV in general good but I have problems with Netflix app it stop working and I have to reinstall to work again and that bothering me a lot and TV does not have voice command

Review from Samsung Canada
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reply from Samsung Support Team

Hello, thank you for your review and feedback. We will pass your comments along to our store staff. If there is anything we can do to improve your experience, please feel free to let us know by contacting us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/). Thanks again.

Jan 15, 2024
Reviewer name: S . Wiles
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not a smart tv

This tv is the worst Samsung product that I have ever had. Smart tv - not. Every time I turn off the tv, and turn it back on - no sound. It is so frustrating. I have to pull out the hdmi cable every day to get the sound back on.

Review from Samsung Canada
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reply from Samsung Support Team

Hello, thank you for your review. We are here to help. Please contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks again, we look forward to hearing from you.

Jun 4, 2024
Reviewer name: MichelleS
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

love my new TV

I like that there is trouble shooting with the click of a button. I love that I can connect my streaming sites to my tv. the picture and sound is amazing. very clear picture.

Review from Samsung Canada
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Feb 10, 2024
Reviewer name: bibleguy
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Nice TV, small glitch.

Color and clarity are great. Sometimes the video goes blank for a second, while the audio is playing. It does this often (about 2 times per minute) until we turn it off for a few minutes then turn it back on.

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Dec 17, 2023
Reviewer name: Pinks
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love it

I love this tv. The clarity is impeccable for a “budget “ television. I also like the features. Like people able to play games on the set with my existing controllers. And the App Store has lots of good apps. Definitely a good buy

Review from Samsung Canada
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Jun 10, 2024
Reviewer name: Faiyaz
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Great TV but I want more!

Great tv for the price. I have it as my guest room tv! Do not expect it to be skinny on the wall. It is pretty thick and not the prettiest tv! But it does the job pretty well for the price!

Review from Samsung Canada
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Dec 21, 2023
Reviewer name: Big Poppa
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Excellent UHD, fine quality

Very Pleased with my purchase. Excellent quality and amazing picture. Picked this unit up on a black Friday Deal. I would recommend this UHD to anyone. Regards

Review from Samsung Canada
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reply from Samsung Support Team

Hello, thank you for your 5 star review and feedback. We will pass your comments along to our store staff and hope you visit us again someday soon.

Apr 8, 2023
Reviewer name: MovieTVlover
1 out of 5 stars
1 out of 5 stars review

Great possibilities just next yet.

I was so disappointed in this TV. Install was easy, picture was amazing. Software has too many bugs. Auto screen controls shorted out and lost picture after a week. Screen went black could her sound, which was weird as no apps were open. Return it and went with another brand.

Review from Samsung US
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reply from Samsung Brand Ambassador

Hi MovieTVlover, Thank you for your review of the CU7000D TV. Please know that we are always here to help and may have been able to assist you with any issues you were experiencing. Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. We hope to regain you as a customer in the future. ~ Samsung Advisor

Sep 25, 2023
Reviewer name: Dan
5 out of 5 stars
5 out of 5 stars review

Great paired with my Apple TV and Sony sound syste

Very happy. Been purchasing only Samsung for 20 years plus. This replaced a still functioning 2014 50 inch. Picture is great. Interface and remote are not. But I don't care. Using with my 4k Apple TV and 8 streaming services. Have antenna hooked up for sports only. Remote has no number pad so selection local air kind of hard. Hooked up via optical cable to my Sony sound system. Still have not been able to program my Apple Remote to turn on/off tv. My other Samsungs were easy. I'll get it eventually. Again…picture is clear and crisp. All types of media.

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