I’m giving it a ten because it looks like it going to be a good flat top. I just finished putting it together. It took me awhile. It’s pretty well built. I just have to season it and try it out! Can’t wait!

Looks great and clear instructions on how to put it together. So far I'm impressed with the quality and hopefully it lives up to it's name of Pro Series

Assembly was fine. Griddle wasnt perfect out of the box. Overall it looks nice. Will preform leak test, season it, and cook on it before knowing if I love it or not.

it was okay. I did have 1 thread that wasn't threaded, right, so i wasn't able to put the 1 screw in. will reach out to see if i can get a new part and screw.

The grill is awesome. Great temp control and plenty of heat to make excellent smash burgers. after less than a year, my lid is discolored in one spot. I always use the included cover when the griddle is not hot.

I would have given a 10. But my griddle was missing the hardware pack which caused a 7 day delay in assembly. However, customer service was knowledgeable ,polite, and friendlyI absolutely love the BILT app for assembling the unit

Very good instructions. Easy to follow. i really like the ability to zoom and replay steps. Having the parts list available for every step is also very nice.

The app made it so much easier and it takes you step by step also it talks to you and you can see all the parts three dimensional. Also, if you touch the part on the video, it will tell you what part number of the screw what size screw to use made the job a lot easier

I Bought This Griddle Because I always wanted one, It Was Packaged well and is Very heavy the only problems I had was, It had no assembly instructions in the box at all, nothing online, only had 1 grease catcher disposable tray, box states comes with 3, I did get it together very study Unit

The build was fairly straightforward. I accomplished this by myself. That made it more difficult which is probably why it took closer to 4.5 hours. The instructions were clear enough, but need to be aware of direction/alignment of some parts. Here are some of my observations. * The packaging is really good. All parts arrived in good shape. * The tool list is a little light. Philips screw drivers (plural) are needed - #1, #2 and #3. Also need a utility knife to open packaging and get to the hardware. * While the packaging is good, you need to dig it all out to get started. The ordering of parts in the container could be improved. * The nuts that accept the many screws can be a little “sticky”. You need to power through on some of them. As I stated earlier, the build is easy enough, but I did have a part fail. Called the help line and a new part is on the way. It won’t come within their stated 3-10 day window. Rated a five because I haven’t used the griddle yet and because of the part failure.